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For Companies At a Glance
- Tasks: Manage client orders and ensure exceptional service while supporting the Key Account Manager team.
- Company: Join Streamline Corporate, a leader in branded merchandise and innovative solutions.
- Benefits: Competitive salary, profit share bonus, and a collaborative work environment.
- Why this job: Be part of a dynamic team that values creativity and client satisfaction.
- Qualifications: Experience in customer care and strong IT skills are essential.
- Other info: Opportunity for growth in a supportive and engaging workplace.
The predicted salary is between 26000 - 28000 £ per year.
At Streamline Corporate we’re a market leader in our field, providing branded merchandise, branded clothing and uniforms across multiple industries, to internationally recognized brands and employers to help engage their people and promote a sense of pride and belonging. We live by our mission to our clients by being "your partner for growth and transformation". From creative brand launches to large employee gifting schemes, we’re all about making inspiring things happen. We don’t simply deliver the same old, we innovate and pave the way forward within our industry – whether that’s in constantly improving our service or with our ever-evolving collection of products.
The role
We’re looking for a proactive Admin Account Executive who puts the client at the heart of everything they do to join our fantastic team. You are responsible for the day-to-day handling of orders and production of orders generated by the Key Account Manager team ensuring client satisfaction. A strong decision maker and problem solver, you use your positive ‘can-do attitude’ to get things done and be able to juggle competing priorities. You’re a natural team player who builds strong relationships with clients and stakeholders alike and you jump at the chance to help your colleagues. As a vital link between our Sales team and our clients you’ll expedite workflow in the best interests of the client whilst ensuring you provide a service that is exceptional.
What the successful candidate will need to have
- Proven experience in a customer care role
- Be a true team player
- IT literate
Key Responsibilities & Duties
- Build rapport with internal & external clients over the telephone and by email
- Receive customer orders from Key Account Managers and raise sales order forms on Imprint
- Contact suppliers for costings on repeat client orders to confirm accurate pricing
- Check artwork, have new artwork created and ensure changes are signed off by the client
- Raise purchase orders to suppliers and send all necessary approved artwork to customers
- Enter details of any order onto the new order smart sheet and production control smart sheet
- Carry out production updates with suppliers to ensure production runs to agreed timescales
- Give all necessary paperwork to the warehouse so the warehouse team know if they need to dispatch goods immediately or hold goods in stock
- Answer incoming calls and handle all necessary client or supplier queries and hand calls to the relevant person in the business
- Manage & update online order portal for clients
- Check and file samples in the relevant client file
- Work closely with all other departments and the relevant supply chain to achieve agreed contractual due dates
- Monitor all causes of late/excessive lead times and identify and implement corrective actions
- Log any client, internal process or supplier issues on NCR Smartsheet
- Focus on process improvement with a view to minimising lead times
- Communicate effectively with customers from receipt of order to delivery
- Provide monthly stock reports to clients
Supporting the Key Account Management team and clients, you will be joining an established team of production planners with a strong focus on outstanding client satisfaction. In return you'll earn a competitive salary, between £26,000 - £28,000 (Dependent on experience) and a company wide profit share bonus (estimated to be circa 6-7% of annual salary).
Account Executive (Admin) employer: Streamline Corporate
Contact Detail:
Streamline Corporate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive (Admin)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their mission and values, especially how they engage clients and innovate in their field. This will help you show that you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in customer care makes you the perfect fit for the Admin Account Executive role. Highlight your problem-solving skills and your ability to juggle priorities – these are key in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Streamline Corporate.
We think you need these skills to ace Account Executive (Admin)
Some tips for your application 🫡
Show Your Customer Care Experience: Make sure to highlight your previous experience in customer care roles. We want to see how you've put clients at the heart of what you do, so share specific examples that showcase your skills in building rapport and handling queries.
Be a Team Player: We love team players! In your application, mention times when you've collaborated with others to achieve a common goal. This will show us that you can work well with our Key Account Managers and other departments.
Demonstrate Your IT Skills: Since the role requires being IT literate, don’t forget to mention any relevant software or tools you’re familiar with. If you’ve used order management systems or smart sheets before, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Streamline Corporate
✨Know the Company Inside Out
Before your interview, take some time to research Streamline Corporate. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Care Experience
Since the role requires proven experience in a customer care position, be ready to share specific examples from your past roles. Highlight situations where you successfully resolved client issues or improved customer satisfaction, as this will demonstrate your capability to excel in the Admin Account Executive role.
✨Demonstrate Your Team Player Attitude
Streamline Corporate values collaboration, so be prepared to discuss how you've worked effectively within a team. Share anecdotes that illustrate your ability to build strong relationships with colleagues and clients, and how you’ve contributed to a positive team environment.
✨Prepare for Problem-Solving Scenarios
As a strong decision maker and problem solver, you might be asked to tackle hypothetical scenarios during the interview. Practice articulating your thought process and approach to resolving conflicts or challenges, focusing on your proactive attitude and ability to juggle competing priorities.
