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For Companies At a Glance
- Tasks: Manage client orders and ensure exceptional service while collaborating with the sales team.
- Company: Join a market leader in branded merchandise and clothing, focused on innovation.
- Benefits: Competitive salary, profit share bonus, and a commitment to equality and diversity.
- Why this job: Be part of a dynamic team that values client satisfaction and teamwork.
- Qualifications: Experience in customer care, strong communication skills, and IT literacy.
- Other info: Opportunity for growth in a supportive and collaborative environment.
The predicted salary is between 25000 - 28000 £ per year.
About Us
At Streamline Corporate, we are a market leader in our field, providing branded merchandise, branded clothing and uniforms across multiple industries, to internationally recognized brands and employers to help engage their people and promote a sense of pride and belonging. We live by our mission to our clients by being "your partner for growth and transformation". From creative brand launches to large employee gifting schemes, we are all about making inspiring things happen. We don’t simply deliver the same old; we innovate and pave the way forward within our industry, whether that’s in constantly improving our service or with our ever-evolving collection of products.
The role
We’re looking for a proactive Admin Account Executive who puts the client at the heart of everything they do to join our fantastic team. You are responsible for the day-to-day handling of orders and production of orders generated by the Key Account Manager team, ensuring client satisfaction. A strong decision maker and problem solver, you use your positive can-do attitude to get things done and be able to juggle competing priorities. You’re a natural team player who builds strong relationships with clients and stakeholders alike and you jump at the chance to help your colleagues. As a vital link between our Sales team and our clients, you’ll expedite workflow in the best interests of the client whilst ensuring you provide a service that is exceptional.
What the successful candidate will need to have:
- Proven experience in a customer care role
- A strong communicator
- Be a true team player
- IT literate
Key Responsibilities & Duties
Major Responsibilities Include But Are Not Limited To:
- Build rapport with internal & external clients over the telephone and by email
- Receive customer orders from Key Account Managers and raise sales order forms on Imprint
- Contact suppliers for costings on repeat client orders to confirm accurate pricing
- Check artwork, have new artwork created and ensure changes are signed off by the client
- Raise purchase orders to suppliers and send all necessary approved artwork to customers
- Enter details of any order onto the new order smart sheet and production control smart sheet
- Carry out production updates with suppliers to ensure production runs to agreed timescales
- Give all necessary paperwork to the warehouse so the warehouse team know if they need to dispatch goods immediately or hold goods in stock
- Answer incoming calls and handle all necessary client or supplier queries and hand calls to the relevant person in the business
- Manage & update online order portal for clients
- Check and file samples in the relevant client file
- Work closely with all other departments and the relevant supply chain to achieve agreed contractual due dates
- Monitor all causes of late/excessive lead times and identify and implement corrective actions
- Log any client, internal process or supplier issues on NCR Smartsheet
- Focus on process improvement with a view to minimising lead times
- Communicate effectively with customers from receipt of order to delivery
- Provide monthly stock reports to clients
Supporting the Key Account Management team and clients, you will be joining an established team of production planners with a strong focus on outstanding client satisfaction. In return, you’ll earn a competitive salary, between £25,000 - £28,000 (Dependent on experience) and a company-wide profit share bonus (estimated to be circa 7% of annual average). We are committed to promoting equality and diversity and welcome applications from all sections of the community.
Account Executive employer: Streamline Corporate
Contact Detail:
Streamline Corporate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Executive role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their mission and values, especially how they engage clients. This will help you show that you're not just another candidate, but someone who truly aligns with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in customer care makes you the perfect fit for the role. Highlight your problem-solving skills and your ability to juggle priorities – these are key for an Admin Account Executive.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our fantastic team at Streamline Corporate.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Show Your Customer Care Experience: Make sure to highlight your previous experience in customer care roles. We want to see how you've built rapport with clients and handled their queries, as this is key for the Account Executive position.
Communicate Clearly: Your written application should reflect your strong communication skills. Use clear and concise language to convey your thoughts, and don’t forget to proofread for any typos or errors before hitting send!
Demonstrate Team Spirit: We love team players! Share examples of how you've collaborated with colleagues in the past. This will show us that you can work well within our fantastic team and contribute positively to our culture.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Streamline Corporate
✨Know the Company Inside Out
Before your interview, take some time to research Streamline Corporate. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Care Experience
Since the role requires proven experience in a customer care position, be ready to share specific examples from your past roles. Highlight situations where you successfully resolved client issues or improved customer satisfaction, as this will demonstrate your capability to excel in the Account Executive role.
✨Demonstrate Team Spirit
As a natural team player, it’s crucial to convey your ability to collaborate with others. Prepare anecdotes that illustrate how you've worked effectively within a team, especially in high-pressure situations. This will resonate well with the company’s emphasis on building strong relationships.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your decision-making and problem-solving skills. Think of examples where you had to juggle competing priorities or tackle unexpected challenges. Showing that you can maintain a positive attitude while finding solutions will set you apart.
