At a Glance
- Tasks: Provide top-notch client support and manage enquiries across various platforms.
- Company: Join Streamline Corporate, a growing B2B merchandise and clothing business.
- Benefits: Enjoy profit share, pension, discounts, and employee assistance programmes.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the face of our brand and help transform clients' businesses every day.
- Qualifications: Proficient in Excel with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
It is an exciting time to join Streamline Corporate as we continue to grow our B2B merchandise and clothing business, partnering with our clients to transform their brands across Universities, Legal, Professional and Financial Services. With strong growth in recent years and exciting plans for the future we are looking for a Client Services Executive to join us on a 12 month contract basis. We help great brands grow and transform. That's not a tagline, it's what we actually do, every day.
Job Purpose
As the first point of contact and a representative of the Streamline brand, your role is to provide clients with the high standard of service they have come to expect, managing all front-line enquiries and requests in line with Streamline’s standard operating procedures and service standards.
Principal Contacts
- Internal: Account Executives, Key Account Managers, Marketing, Sales, Finance and Warehouse teams.
- External: Clients, suppliers and third-party service providers.
Key Responsibilities & Duties
- Customer Service & Client Support
- Manage incoming client enquiries via phone, email and online chat.
- Handle customer care queries relating to orders, deliveries and products.
- Process client call-off orders and ensure timely dispatch communication.
- Arrange product samples and support general client service activities.
- Reporting & Operational Administration
- Produce and maintain operational, sales and stock reporting.
- Support Production Control and Work In Progress (WIP) reporting activities.
- Maintain sales dashboards and reporting trackers.
- Monitor and verify stock and inventory records across systems.
- Shopify, Systems & Online Store Support
- Create and maintain Shopify and Core-print online stores, including products, imagery and stock levels.
- Manage stock transfers and stock updates across internal systems.
- Support online store administration and user access management.
- Logistics & Freight Support
- Support UK and international shipping activities by gathering logistics information and preparing shipping quotations.
- Assist freight forwarders and internal teams with shipping documentation and customs-related queries.
- General Operations Support
- Assist with onboarding packs, operational administration and wider team support activities.
- Collaborate with Commercial, Warehouse and Client Services teams to support excellent client delivery.
- To carry out any other duties within the employee’s skill and ability level, as reasonably requested by management.
Person Specification (Skills & Attributes)
- Fully proficient in excel.
- Accountable and dependable, taking ownership of responsibilities and actions.
- Committed to delivering a high standard of work and client service at all times.
- Proactive and solutions-focused, with a continuous improvement mindset.
- Acts with integrity, honesty and professionalism in all situations.
- Client-focused, always acting in the best interests of the customer and the wider business.
- Strong relationship-building skills with both clients and colleagues.
- Approachable, collaborative and supportive in team environments.
- Treats others with courtesy, respect and professionalism.
- Able to handle challenges and problem-solving activities promptly and effectively.
- Excellent communication and interpersonal skills across all levels of the business.
- Adaptable and open to new ideas, systems and ways of working.
- Strong organisational skills with the ability to manage workload and priorities effectively.
- Willing to support the wider team and contribute flexibly to operational requirements.
Job-related skills and attributes:
- Works in a methodical, organised and accurate manner with strong attention to detail.
- Maintains a professional approach in all client and colleague interactions.
- Develops and maintains strong product and operational knowledge.
- Builds positive and effective working relationships with clients and internal teams.
- Demonstrates logical problem-solving skills and contributes improvement ideas to support operational efficiency.
- Able to manage workload effectively, prioritise tasks and perform well under pressure.
- Collaborates across departments to support the best possible outcome for the client and the business.
Our Streamline employee values:
- Maximise every move
- Execute relentlessly
- Client first, always
- We win together, never alone
Benefits
- Profit Share
- Company Pension
- Employee Discounts Platform
- Employee Assistance Programme
- On site Parking
Streamline Corporate is an equal opportunities employer, we value the unique perspective a diverse workforce brings to what we do.
Client Services Executive in Edinburgh employer: Streamline Corporate Ltd
Streamline Corporate is an exceptional employer, offering a dynamic work environment where employees are empowered to contribute to the growth and transformation of leading brands. With a strong focus on client service excellence, our culture promotes collaboration, integrity, and continuous improvement, ensuring that every team member feels valued and supported. Located in a thriving business hub, we provide ample opportunities for professional development, alongside attractive benefits such as profit sharing, a company pension, and employee discounts, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Streamline Corporate, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Client Services Executive, you'll be the face of the brand. Role-play common client scenarios with friends or family to build confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Streamline family. Don’t miss out on this opportunity!
We think you need these skills to ace Client Services Executive in Edinburgh
Some tips for your application 🫡
Show Your Client Focus:When writing your application, make sure to highlight your client service experience. We want to see how you've gone above and beyond for customers in the past, as this role is all about delivering top-notch service.
Be Proactive and Solutions-Focused:In your written application, share examples of how you've tackled challenges head-on. We love candidates who think outside the box and come up with creative solutions, so don’t hold back!
Demonstrate Your Organisational Skills:Since this role involves juggling multiple tasks, it’s important to showcase your organisational abilities. Use your application to explain how you manage your workload and prioritise effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Streamline Corporate!
How to prepare for a job interview at Streamline Corporate Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with Streamline Corporate’s services and values. Understand their B2B merchandise and clothing business, and think about how your skills can contribute to transforming brands. This will show that you’re genuinely interested and prepared.
✨Showcase Your Client Service Skills
As a Client Services Executive, your ability to handle enquiries and provide top-notch service is crucial. Prepare examples from your past experiences where you’ve successfully managed client interactions or resolved issues. This will demonstrate your capability in delivering the high standard of service Streamline expects.
✨Be Proactive and Solutions-Focused
During the interview, highlight your proactive approach to problem-solving. Share instances where you identified issues before they escalated and took steps to resolve them. This aligns perfectly with Streamline’s commitment to continuous improvement and client satisfaction.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
