At a Glance
- Tasks: Drive growth by managing client accounts and creating strategic expansion plans.
- Company: Join a dynamic team at Streamline, focused on client success and innovation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by building relationships and identifying new opportunities.
- Qualifications: Experience in account management or B2B sales with strong relationship-building skills.
The predicted salary is between 37800 - 46200 £ per year.
Job Title
Client Relations Manager
Reports to
- Head of Sales
- _________________________________________________________________________________________
- Job Purpose
The Client Relations role drives profitable growth across Streamline’s existing client accounts.
Reporting to the Head of Sales, the role owns the commercial development of assigned accounts through the creation and execution of Account Expansion Plans (AEPs).
The focus is to identify new stakeholders, departments, locations, categories and requirements; create qualified commercial opportunities; and increase gross profit, account value and strategic penetration.
Client Relations develops an opportunity until the client need, stakeholder, commercial potential, indicative scope, timing and next steps are sufficiently clear.
It is then handed to the KAM for quotation, sourcing, order management and delivery.
Client Relations remains accountable for the strategic progress of the account and AEP, without becoming involved in routine project administration.
- ________________________________________________________________________________________
- Principal Contacts
- Internal: Head of BD & Marketing, Head of Sales, Sales & Marketing team
- External: Leads and Clients
- _________________________________________________________________________________________
Key Responsibilities & Duties
Major Responsibilities include
- Account Expansion Plan Ownership
- Own and actively manage AEPs across assigned client accounts, setting clear revenue, gross profit and strategic growth objectives.
- Maintain a strong understanding of each client’s organisation, priorities, buying behaviours and future requirements.
- Identify the highest-value commercial opportunities and keep AEP actions current, measurable and action-led.
- Review progress with KAMs and the Head of Sales, challenging inactivity and ensuring agreed development actions are completed.
- Account Development & Whitespace
Proactively increase Streamline’s share of client spend by identifying where we are not currently operating. This may include new:
- Departments, business units, stakeholders, locations and geographies.
- Merchandise, apparel, retail, events, recruitment, onboarding and employee-engagement requirements.
- Seasonal campaigns, sustainable solutions, procurement opportunities and Streamline services.
The emphasis is on creating opportunities rather than simply responding to enquiries.
- Stakeholder & Opportunity Development
- Build strong relationships with existing contacts while identifying and engaging new influencers, decision-makers and buying teams.
- Use stakeholder mapping, account data, research, client conversations and market insight to uncover future requirements and commercial gaps.
- Conduct proactive outbound activity and lead discovery conversations around new projects, departments, campaigns and categories.
- Qualify and prioritise opportunities based on potential gross profit, strategic value, probability and timescale.
- Maintain an active pipeline of qualified account-expansion opportunities and agreed next steps.
- Opportunity Handover & KAM Collaboration
A successful handover to the KAM should include the relevant stakeholder, background, client requirement, indicative products/categories, quantity or scale, budget where known, timing, commercial objective and agreed next steps.
- Provide commercial direction on AEP delivery without formal line-management responsibility.
- Agree account-development actions with KAMs, review progress and challenge insufficient activity where required.
- Ensure opportunities are followed through after handover and escalate material barriers to the Head of Sales.
- Strategic Account Analysis, Reviews & CRM
- Use account data to identify revenue and gross profit trends, category or geographic gaps, stakeholder gaps, seasonal opportunities, contract/renewal opportunities, competitor activity, risks and share-of-wallet potential.
- Turn analysis into clear recommendations and actions rather than reporting data alone.
- Lead or support strategic client reviews, presenting relevant ideas, trends, innovations and growth opportunities; ensure meetings produce clear commercial next steps.
- Maintain accurate client, stakeholder, AEP and opportunity information in Hub Spot and follow Streamline handover and project-management processes.
Particular job-related skills and attributes
- Proven experience in account development, strategic account management, customer success or B2B sales, with a track record of growing existing customers.
- Strong commercial judgement and an ability to identify whitespace and turn client conversations into qualified opportunities.
- Excellent relationship-building, discovery, questioning, presentation and proactive outbound-sales skills.
- Confidence engaging stakeholders at different levels and influencing colleagues without relying on formal authority.
- Strong organisation, prioritisation and analytical skills, with the ability to manage multiple strategic accounts.
- Results-focused, accountable and detail-conscious, with strong written and verbal communication.
- Experience with CRM systems, ideally Hub Spot, and an interest in merchandise, apparel, branding, retail, marketing and employee engagement.
Essential skills and attributes required all of Streamline employees
- To be accountable in your work and for your actions
- To be committed to the task in hand and to doing a great job at all times
- Constantly consider where we can ‘do better’ – be enterprising
- Act at all times with integrity, honesty and openness
- Always act in the best interest of the client
- Deliver timely and outstanding client satisfaction
- Provide good relationship management with the client
- To be approachable to clients and colleagues
- To show consideration, courtesy and respect to all
- To deal with problems promptly, fairly and consistently
- Excellent communication and interpersonal skills at all levels
- Open to new ways of doing things
- An ability to manage time and workload efficiently
- To be willing to do whatever it takes to get the job done
Client Relations Manager in Edinburgh employer: Streamline Corporate Ltd
Streamline is an exceptional employer that fosters a dynamic work culture focused on growth and collaboration. As a Client Relations Manager, you will benefit from a supportive environment that prioritises professional development and encourages innovative thinking. With a commitment to employee satisfaction and a strong emphasis on building meaningful client relationships, Streamline offers unique opportunities for career advancement in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations Manager in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Streamline Corporate Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Streamline Corporate Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relations Manager in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Streamline Corporate Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Streamline Corporate Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Streamline Corporate Ltd!
How to prepare for a job interview at Streamline Corporate Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
