At a Glance
- Tasks: Provide top-notch client support and manage enquiries across various channels.
- Company: Join Streamline Corporate, a growing B2B merchandise and clothing business.
- Benefits: Enjoy profit share, pension, discounts, and employee assistance programmes.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the face of our brand and help transform clients' businesses.
- Qualifications: Strong communication skills and proficiency in Excel required.
The predicted salary is between 30000 - 40000 £ per year.
It is an exciting time to join Streamline Corporate as we continue to grow our B2B merchandise and clothing business, partnering with our clients to transform their brands across Universities, Legal, Professional and Financial Services. With strong growth in recent years and exciting plans for the future we are looking for a Client Services Executive to join us on a 12 month contract basis. We help great brands grow and transform. That's not a tagline, it's what we actually do, every day.
As the first point of contact and a representative of the Streamline brand, your role is to provide clients with the high standard of service they have come to expect, managing all front-line enquiries and requests in line with Streamline’s standard operating procedures and service standards.
Principal Contacts
- Internal: Account Executives, Key Account Managers, Marketing, Sales, Finance and Warehouse teams.
- External: Clients, suppliers and third-party service providers.
Key Responsibilities & Duties
- Customer Service & Client Support
- Manage incoming client enquiries via phone, email and online chat.
- Handle customer care queries relating to orders, deliveries and products.
- Process client call-off orders and ensure timely dispatch communication.
- Arrange product samples and support general client service activities.
- Reporting & Operational Administration
- Produce and maintain operational, sales and stock reporting.
- Support Production Control and Work In Progress (WIP) reporting activities.
- Maintain sales dashboards and reporting trackers.
- Monitor and verify stock and inventory records across systems.
- Shopify, Systems & Online Store Support
- Create and maintain Shopify and Core-print online stores, including products, imagery and stock levels.
- Manage stock transfers and stock updates across internal systems.
- Support online store administration and user access management.
- Logistics & Freight Support
- Support UK and international shipping activities by gathering logistics information and preparing shipping quotations.
- Assist freight forwarders and internal teams with shipping documentation and customs-related queries.
- General Operations Support
- Assist with onboarding packs, operational administration and wider team support activities.
- Collaborate with Commercial, Warehouse and Client Services teams to support excellent client delivery.
- To carry out any other duties within the employee’s skill and ability level, as reasonably requested by management.
Person Specification (Skills & Attributes)
- Fully proficient in excel.
- Accountable and dependable, taking ownership of responsibilities and actions.
- Committed to delivering a high standard of work and client service at all times.
- Proactive and solutions-focused, with a continuous improvement mindset.
- Acts with integrity, honesty and professionalism in all situations.
- Client-focused, always acting in the best interests of the customer and the wider business.
- Strong relationship-building skills with both clients and colleagues.
- Approachable, collaborative and supportive in team environments.
- Treats others with courtesy, respect and professionalism.
- Able to handle challenges and problem-solving activities promptly and effectively.
- Excellent communication and interpersonal skills across all levels of the business.
- Adaptable and open to new ideas, systems and ways of working.
- Strong organisational skills with the ability to manage workload and priorities effectively.
- Willing to support the wider team and contribute flexibly to operational requirements.
Job-related skills and attributes:
- Works in a methodical, organised and accurate manner with strong attention to detail.
- Maintains a professional approach in all client and colleague interactions.
- Develops and maintains strong product and operational knowledge.
- Builds positive and effective working relationships with clients and internal teams.
- Demonstrates logical problem-solving skills and contributes improvement ideas to support operational efficiency.
- Able to manage workload effectively, prioritise tasks and perform well under pressure.
- Collaborates across departments to support the best possible outcome for the client and the business.
Our Streamline employee values:
- Maximise every move.
- Execute relentlessly.
- Client first, always.
- We win together, never alone.
Benefits
- Profit Share.
- Company Pension.
- Employee Discounts Platform.
- Employee Assistance Programme.
- On site Parking.
Streamline Corporate is an equal opportunities employer, we value the unique perspective a diverse workforce brings to what we do.
Client Services Executive employer: Streamline Corporate Ltd
Streamline Corporate is an exceptional employer that prioritises employee growth and a collaborative work culture, making it an ideal place for a Client Services Executive. With a strong focus on client satisfaction and operational excellence, employees benefit from a profit-sharing scheme, company pension, and employee discounts, all while working in a supportive environment that values diversity and teamwork. Located in a dynamic sector, Streamline offers unique opportunities to engage with a variety of clients and contribute to meaningful brand transformations.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Get to know the company inside out! Research Streamline Corporate, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Client Services Executive, you'll be the face of the brand. Role-play common client scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Streamline team. Don’t miss out!
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Show Your Client Focus:When writing your application, make sure to highlight your client service experience. We want to see how you've gone above and beyond for customers in the past, as this role is all about delivering top-notch service.
Be Proactive and Solutions-Focused:In your written application, share examples of how you've tackled challenges head-on. We love candidates who think outside the box and come up with creative solutions, so don’t hold back!
Keep It Professional Yet Approachable:While we appreciate a friendly tone, remember to maintain professionalism in your application. Show us your personality, but also your commitment to integrity and respect in all interactions.
Tailor Your Application to Us:Make sure to customise your application to reflect our values and the specifics of the role. We’re looking for someone who aligns with our mission, so let’s see how you can contribute to our growth!
How to prepare for a job interview at Streamline Corporate Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Streamline Corporate. Understand their B2B merchandise and clothing business, and how they partner with clients. This will help you demonstrate your enthusiasm and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Client Services Executive, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your ability to maintain professionalism and deliver high standards of service.
✨Demonstrate Your Organisational Skills
The role requires strong organisational skills, so be ready to discuss how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially when handling multiple client requests or reports.
✨Be Ready to Problem-Solve
Streamline values proactive and solutions-focused individuals. Think of scenarios where you've had to think on your feet or come up with creative solutions to challenges. This will show that you can handle the fast-paced environment and contribute to continuous improvement.
