At a Glance
- Tasks: Support customers with technical expertise and ensure they maximise our platform's value.
- Company: Join Streamba, a leader in global supply chain technology with an innovative SaaS platform.
- Benefits: Enjoy competitive salary, 25 days leave, flexible work, and professional growth opportunities.
- Other info: Be part of a diverse team that values your contributions and fosters growth.
- Why this job: Make a real impact while travelling the world and helping customers succeed.
- Qualifications: 5+ years in a customer-facing tech role and strong problem-solving skills.
The predicted salary is between 60000 - 75000 £ per year.
Global supply chain is one of the hottest markets in technology – and Streamba has the world’s most advanced SaaS platform for managing it. We are busy deploying our cloud-native platform on assets around the world and supercharging our tech with machine learning and generative AI functionality. The Customer Success Engineer (CSE) role provides our customers with deep subject matter expertise on cloud platforms, product solutions and best practices. Our CSEs ensure successful framing and deployment of our products with our customers.
As a Customer Success Engineer at Streamba, you will play a critical role in ensuring that our customers realise maximum value from our products. You will act as the bridge between our engineering team and our customers, providing technical support, guidance, and solutions that drive customer satisfaction and retention.
Key Responsibilities:
- Technical Expertise: Serve as the primary technical contact for our customers, helping them to troubleshoot issues, optimise usage, and fully leverage our platform’s capabilities.
- Onboarding: Lead technical onboarding sessions for new customers, ensuring a smooth and efficient implementation of our solutions.
- Customer Advocacy: Work closely with customers to understand their needs and challenges, advocating for their requirements within our product development team.
- Proactive Support: Anticipate customer needs by monitoring usage patterns and proactively suggesting improvements or additional features.
- Collaborative Problem-Solving: Collaborate with our engineering and product teams to address complex technical issues, ensuring a quick resolution and continuous improvement of our offerings.
- Documentation & Training: Develop and maintain comprehensive documentation and training materials to support our customers’ success.
Helpful skills and experience:
- Technical Background: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
- Experience: +5 years in a customer-facing technical role (Customer Success, Technical Support, or Solutions Engineering) within the SaaS or technology industry.
- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a knack for troubleshooting complex technical issues.
- Communication: Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear, user-friendly language.
- Customer-Centric: Passionate about delivering exceptional customer experiences and building long-lasting relationships.
- Team Player: Collaborative mindset with the ability to work effectively across departments and with diverse teams.
Why join us?
- Impactful Work: Contribute to a fast-growing company that is delivering value to customers around the world.
- Growth Opportunities: We’re committed to your professional development and offer opportunities for career progression and skill enhancement.
- Inclusive Culture: Be part of a diverse, supportive, and innovative team that values your unique contributions.
- Competitive Compensation: We offer a competitive salary, comprehensive benefits, and a flexible work environment.
25 days annual leave plus 11
Remote Customer Success Engineer in Southport employer: Streamba
Streamba is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. As a Remote Customer Success Engineer, you will have the opportunity to make a significant impact in a fast-growing company while enjoying competitive compensation and a flexible work environment. With a commitment to innovation and collaboration, Streamba empowers its employees to thrive and succeed in their careers.
