At a Glance
- Tasks: Support customers with technical expertise and ensure they maximise our platform's value.
- Company: Join Streamba, a leader in global supply chain technology with an innovative SaaS platform.
- Benefits: Enjoy competitive salary, 25 days leave, comprehensive benefits, and a flexible work environment.
- Other info: Be part of a diverse team committed to your growth and success.
- Why this job: Make a real impact while travelling the world and helping customers succeed.
- Qualifications: 5+ years in a customer-facing technical role; strong problem-solving and communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Global supply chain is one of the hottest markets in technology – and Streamba has the world’s most advanced SaaS platform for managing it. We are busy deploying our cloud-native platform on assets around the world and supercharging our tech with machine learning and generative AI functionality. The Customer Success Engineer (CSE) role provides our customers with deep subject matter expertise on cloud platforms, product solutions and best practices. Our CSEs ensure successful framing and deployment of our products with our customers.
What you will be doing:
- Technical Expertise: Serve as the primary technical contact for our customers, helping them to troubleshoot issues, optimise usage, and fully leverage our platform’s capabilities.
- Onboarding: Lead technical onboarding sessions for new customers, ensuring a smooth and efficient implementation of our solutions.
- Customer Advocacy: Work closely with customers to understand their needs and challenges, advocating for their requirements within our product development team.
- Proactive Support: Anticipate customer needs by monitoring usage patterns and proactively suggesting improvements or additional features.
- Collaborative Problem-Solving: Collaborate with our engineering and product teams to address complex technical issues, ensuring a quick resolution and continuous improvement of our offerings.
- Documentation & Training: Develop and maintain comprehensive documentation and training materials to support our customers’ success.
Helpful skills and experience:
- Technical Background: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
- Experience: +5 years in a customer-facing technical role (Customer Success, Technical Support, or Solutions Engineering) within the SaaS or technology industry.
- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a knack for troubleshooting complex technical issues.
- Communication: Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear, user-friendly language.
- Customer-Centric: Passionate about delivering exceptional customer experiences and building long-lasting relationships.
- Team Player: Collaborative mindset with the ability to work effectively across departments and with diverse teams.
Why join us?
- Impactful Work: Contribute to a fast-growing company that is delivering value to customers around the world.
- Growth Opportunities: We’re committed to your professional development and offer opportunities for career progression and skill enhancement.
- Inclusive Culture: Be part of a diverse, supportive, and innovative team that values your unique contributions.
- Competitive Compensation: We offer a competitive salary, comprehensive benefits, and a flexible work environment.
25 days annual leave plus 11
Remote Customer Success Engineer in Liverpool employer: Streamba
Streamba is an exceptional employer, offering a dynamic work environment where you can make a significant impact in the rapidly evolving global supply chain technology sector. With a strong commitment to employee growth, we provide ample opportunities for professional development and career progression, all while fostering an inclusive culture that values diversity and innovation. Enjoy competitive compensation, a flexible work environment, and the chance to travel the world as you help our customers maximise the value of our cutting-edge SaaS platform.
