Stream seeks a Vulnerable Customer Specialist in London to provide empathetic, compliant support to customers across all Stream products. You will identify vulnerability cues, signpost for financial coaching and external help, and document cases with sensitivity while working with cross-functional teams.
The role emphasizes compassionate communication, resilience under pressure, and careful escalation when needed, in a hybrid in-office setting.
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Compassionate Vulnerable-Customer Specialist employer: Stream
Stream is an exceptional employer, dedicated to fostering a diverse and inclusive work environment while providing meaningful financial tools that empower everyday workers. With a strong focus on employee wellbeing, we offer generous benefits such as 25 days of annual leave, private healthcare, and flexible working arrangements, all within a vibrant London office. Joining our passionate team means contributing to a socially responsible mission and having ample opportunities for professional growth in one of the fastest-growing FinTech companies.
