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For Companies At a Glance
- Tasks: Manage client accounts, build relationships, and drive loyalty programme performance.
- Company: Join Stream Loyalty, a leader in innovative loyalty solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer engagement and driving commercial success.
- Qualifications: Strong communication skills and experience in client management.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Stream Loyalty specialises in crafting loyalty solutions aimed at enhancing customer retention, acquisition, and growth. Through our innovative LoyaltyStream® platform, we deliver customisable, data-driven loyalty programmes tailored to diverse industries. Featuring configurable campaigns and metrics, the platform supports globally deployed solutions that elevate customer engagement through targeted communications.
The Account Manager is responsible for managing and growing a portfolio of up to 20 clients across Enterprise, Premium, Classic and Lite programmes. The role is focused on building strong, long-term client relationships, driving measurable programme performance, and supporting commercial growth through upsell, referrals, and advocacy.
Acting as the strategic lead for each account, the Account Manager will work closely with clients to define and review monthly, quarterly, and long-term objectives. They will lead client meetings, present programme data and performance analysis, and provide insight-driven recommendations that align loyalty activity with the client’s wider commercial goals.
This role is not responsible for handling technical support tickets or implementing campaigns and promotions. These are delivered by Stream Loyalty’s internal technical support and product teams. Instead, the Account Manager ensures clarity, prioritisation, and alignment across all parties, acting as the trusted commercial and strategic partner to the client.
The Account Manager plays a key role in revenue retention and growth by identifying upsell opportunities, setting and tracking performance targets, securing referrals and testimonials, and embedding Stream Loyalty deeply within the client’s organisation.
Key Duties and Responsibilities- Client Relationship & Account Ownership
- Manage a portfolio of up to 20 client accounts across multiple programme tiers.
- Build strong, trusted relationships with key stakeholders at multiple levels within client organisations.
- Act as the primary commercial and strategic point of contact for each client.
- Maintain a deep understanding of each client’s business model, objectives, and challenges.
- Lead monthly, quarterly, and strategic review meetings with clients.
- Set programme goals and success metrics in collaboration with the client.
- Review performance against targets and recommend actions to improve engagement, earning, and retention.
- Present clear, structured data analysis and insights from loyalty programme performance.
- Interpret programme data to identify trends, opportunities, and risks.
- Translate data into meaningful commercial insight and recommendations.
- Use reporting to demonstrate ROI, behavioural change, and programme value.
- Ensure clients clearly understand programme performance and next steps.
- Identify and progress upsell opportunities across products, services, and programme enhancements.
- Proactively seek referrals, testimonials, and case studies from satisfied clients.
- Support retention by ensuring programmes continue to deliver value over time.
- Contribute to revenue growth targets through account expansion and advocacy.
- Work closely with internal product and support teams to ensure client priorities are understood and aligned.
- Provide clear briefs and context for campaign or promotion requests managed by the product team.
- Ensure clients understand processes, responsibilities, and timelines.
- Maintain accurate account documentation and internal updates.
- Operate in line with company policies, operational procedures, and data protection standards.
- Represent Stream Loyalty professionally and consistently in all client interactions.
- Contribute positively to team knowledge sharing and continuous improvement.
Account Manager - Loyalty and Rewards in Chilton employer: Stream Loyalty
Contact Detail:
Stream Loyalty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Loyalty and Rewards in Chilton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you to someone looking for an Account Manager.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their loyalty programmes and think about how you can contribute to their growth. Bring your insights to the table during interviews; it shows you're proactive and genuinely interested in helping them succeed.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It keeps you top of mind and shows your enthusiasm for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in client relationships. Plus, applying directly can sometimes give you a leg up in the hiring process.
We think you need these skills to ace Account Manager - Loyalty and Rewards in Chilton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing client relationships and driving performance, as these are key aspects of the job. We want to see how you can bring value to our team!
Showcase Your Data Skills: Since the role involves interpreting programme data and delivering insights, don’t forget to mention any relevant experience you have with data analysis. We love candidates who can turn numbers into actionable recommendations, so let that shine through!
Demonstrate Your Strategic Thinking: In your application, share examples of how you've successfully set and achieved goals in previous roles. We’re looking for someone who can think strategically and help our clients grow, so make sure to highlight your ability to align objectives with commercial goals.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Stream Loyalty!
How to prepare for a job interview at Stream Loyalty
✨Know Your Clients
Before the interview, research the company’s existing clients and their loyalty programmes. Understanding their business models and challenges will help you demonstrate how you can build strong relationships and drive performance for each account.
✨Showcase Your Data Skills
Be prepared to discuss how you interpret data and translate it into actionable insights. Bring examples of how you've used data analysis in previous roles to improve client engagement or retention, as this is crucial for the Account Manager position.
✨Prepare for Strategic Discussions
Think about how you would lead monthly and quarterly review meetings. Prepare a mock presentation that outlines how you would set goals, track performance, and recommend actions based on programme data. This will show your strategic thinking and planning abilities.
✨Highlight Your Communication Skills
As the primary point of contact for clients, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you’ve successfully managed client relationships and navigated complex conversations in the past.
