Assistant Practice Manager — Operations & Improvement in Harrogate

An exciting opportunity has arisen for an Assistant Practice Manager to join our Leadership Team in a friendly, dynamic and forward‑thinking single‑site practice in central Harrogate.

Main duties of the job:

• The role is to support our two Practice Managers in the effective administration and management of the practice.
• The Assistant Practice Manager will work under the direction of the Practice Managers, striving to enhance a number of key systems in both clinical and administrative areas.
• The Assistant PM will also champion quality and improvement programmes, confidentiality, collaborative working, service delivery, and learning and development, promoting a positive working environment.
• The post‑holder will be an integral part of the general practice team.

About us:

Strayside Heal is a recently formed practice (following the successful merger of East Parade and Park Parade Surgeries in April 2025). Our newly merged practice is progressive and keen to embrace change whilst maintaining the traditional values of patient centred general practice. We have a great team ethos in our workforce, with strong staff retention.

Job responsibilities:

• Support the Practice Managers as required with projects, systems and procedures.
• Undertake tasks as directed by the Practice Managers in areas of change management and continuous improvement.
• Contribute to the implementation and embedding of an effective practice training programme for all staff.
• Coordinate the practice diary, ensuring meetings are scheduled appropriately.
• Coordinate internal and external meeting arrangements, preparing agendas and producing minutes for meetings.
• Draft the practice newsletter on a quarterly basis.
• Respond and resolve local IT issues in the practice, where appropriate.
• Regularly review the practice website to make sure it is up to date and relevant.
• Support the Practice Managers with recruitment, including the coordination of pre‑employment checks, coordinating induction timetables and ensuring new starters are set upon appropriate IT systems.
• Maintain the staff intranet portal, ensuring training records, annual leave entitlements and significant event database is kept up to date and accurate.
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children.
• Organise the calibration of medical equipment on behalf of the practice.

In addition to the primary responsibilities, the Assistant Practice Manager has the following wider responsibilities:

• Support the Practice Managers in the reviewing and updating of practice policies and procedures.
• Support the Practice Managers with Continuous Improvement and change initiatives.
• Manage asset registers as directed by the Practice Managers.
• Coordinate all staff absences, maintaining an accurate record on the intranet system.
• Support and participate in shared learning.
• Participate in local initiatives to enhance service delivery and patient care.

Other Requirements:

• Occupational Health Clearance.

Qualifications:

• Good standard of education with excellent literacy and numeracy skills.

Personal Qualities:

• Polite and confident.
• Flexible and cooperative.
• Excellent interpersonal skills.
• Motivated, forward thinker and proactive.
• Ability to use initiative and judgement.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure / in stressful situations.
• Effectively able to communicate and understand the needs of the patient.
• Ability to drive and implement change efficiently.
• Punctual and committed to supporting the team effort.
• Ability to motivate teams, enhance morale and maintain a positive working environment.

Skills:

• Excellent communication skills (written, oral and presenting).
• Excellent leadership skills.
• Strategic thinker.
• Ability to prioritise, delegate and work to tight deadlines in a fast‑paced environment.
• Effective time management (Planning & Organising).
• Proven problem solving & analytical skills.
• Skills in TPP SystmOne Clinical System.

Experience:

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• NHS/Primary Care General Practice experience.
• Experience of producing agendas and meeting minutes.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.