At a Glance
- Tasks: Engage with visitors, manage Front of House operations, and support volunteers at a historic site.
- Company: Strawberry Hill House & Garden, a unique Grade I listed building.
- Benefits: Gain experience in heritage management and customer service in a vibrant environment.
- Other info: Opportunity to work with volunteers and develop organisational skills.
- Why this job: Be part of a creative team revitalising a historic site and enhancing visitor experiences.
- Qualifications: Customer service experience, ideally in a museum or public-facing role.
The predicted salary is between 25000 - 30000 £ per year.
Responsible to: Property Operations Management Team Lead and Assistant Property Operations Manager
Purpose of the role: Strawberry Hill House & Garden (SHHG) is a Grade I listed building set within a Grade II listed landscape, created by Horace Walpole in the 18th century. The House is world-renowned for its unique architectural style and is one of the first examples of domestic Gothic architecture. Having been extensively restored in 2010, the House now welcomes around 25,000 visitors per year. Strawberry Hill House was built with extraordinary creative and artistic imagination. We aim to recapture that vibrant atmosphere and enthusiastic energy as we reinvigorate the House’s creative spirit. As an Accredited Museum, we are stewards of the House and garden, together with a collection of paintings, miniatures, prints, books, works of decorative art and furniture.
Key Responsibilities:
- Duty Managing: As Duty Manager, supporting and engaging with visitors through supervision of our Front of House team, and ensure the security, health and safety of the people and fabric of the site. Responsible for locking and unlocking historic site. Respond to visitor enquiries face to face, and incoming enquiries via email and phone. Work with volunteers to give an excellent visitor experience to all our visitors, helping to resolve problems and supporting volunteers at visitor welcome and in the shop. Support the Front of House team with running the retail offer successfully, ensuring all products are displayed and presented effectively, new stock is added to the till system, and queries from visitors about products are answered suitably. Support the presentation of visitor spaces including monitoring, wayfinding and interpretation materials. Encouraging donations and gift aid. Carry out daily cashing up and till reconciliations. Support the delivery of Tours, event bookings, Learning sessions and cultural and commercial public events.
- Working with Volunteers: Support volunteers by demonstrating best practice for visitor experience, supervising Front of House operations and resolving queries where appropriate. Ensure effective communications with volunteers. Assign volunteers to roles, give daily briefings and administer breaks when required. Monitor volunteer rota and troubleshoot shortages where possible. Handle incoming email enquiries via Strawberry Hill’s enquiries email inbox and telephone enquiries. Empty the post box twice weekly and distribute to Director and Finance Manager as needed.
- Other: Adhere to all SHT policies and procedures e.g. GDPR, Health & Safety, Fire Safety and Safeguarding as stated in policy documents and/or the Staff Handbook. Undertake any other operational duties as reasonably required by the Strawberry Hill Trust.
Person Specification:
Knowledge/Skills and Experience:
- Minimum of 1 year’s experience in a customer facing role, ideally within a museum, art gallery, visitor attraction or public facing environment.
- Minimum of 1 year’s experience working within a heritage setting or similar.
- Experience of working with and managing volunteers.
- An understanding of Health & Safety and safeguarding.
SKILLS:
- Excellent organisational and problem-solving skills, with the ability to manage multiple priorities.
- Confident communicator, able to work collaboratively across teams and with a wide range of stakeholders.
Sending us Your Application: Please send your CV and a personal statement explaining how your skills and experience match, and why you would like this role, by email to jobs@strawberryhillhouse.org.uk
Closing date for application: Monday 27th April
Property Operations Assistant in Twickenham employer: Strawberry Hill House & Garden
Strawberry Hill House & Garden is an exceptional employer, offering a unique opportunity to work in a historic and creatively vibrant environment. With a strong commitment to employee growth, we foster a collaborative work culture that values the contributions of every team member and volunteer, ensuring a rewarding experience for all. Located in a stunning Grade I listed building, our team enjoys the privilege of engaging with visitors while preserving and promoting our rich heritage.
Contact Details:
Strawberry Hill House & Garden Recruitment Team
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We think this is how you could land Property Operations Assistant in Twickenham
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