At a Glance
- Tasks: Lead a dynamic team to drive digital transformation in healthcare and enhance customer success.
- Company: Join Straumann, a leader in cutting-edge dental technology and customer excellence.
- Benefits: Competitive salary, professional development, and the chance to shape the future of healthcare.
- Other info: Thriving environment with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact by transforming customer experiences with innovative digital solutions.
- Qualifications: Leadership experience in customer-facing roles and a passion for digital technology.
The predicted salary is between 50000 - 65000 £ per year.
Are you passionate about driving digital transformation in healthcare? Straumann is seeking an experienced and inspiring Digital Enablement Manager to lead our Digital Services Team in delivering best-in-class onboarding, training, and customer success across our digital product suite.
In this role, you'll manage a team of 5 direct reports (3 Digital Product Trainers and 2 Digital Success Managers) and act as the key orchestrator of customer onboarding and adoption success for our intraoral scanner and digital solutions portfolio. You'll be responsible for ensuring high-quality implementation, training delivery and customer satisfaction—while also leading your team through change, building engagement and driving resilience as we continue evolving in a fast-paced environment.
Key Responsibilities- Team Leadership & People Management: Lead, coach, and develop a high-performing team of Digital Product Trainers and Digital Success Managers. Foster a culture of accountability, collaboration, and continuous improvement. Support team development, training, and performance reviews aligned with business goals.
- Customer Onboarding & Training: Oversee and deliver structured installation and training support for new and existing customers. Ensure a smooth and high-quality customer experience throughout the implementation process—from pre-installation preparation to post-installation reviews. Assess technical needs and tailor training accordingly for each customer.
- Change & Stakeholder Management: Lead your team through change by promoting new ways of working and supporting team engagement. Partner with cross-functional teams (Sales, Marketing, IT, Product) to align efforts and ensure consistency in delivery.
- Project Management & Coordination: Coordinate the national rollout of intraoral scanners and other digital solutions, managing timelines, risks, and resources. Own and manage a centralized calendar to balance demand and team capacity. Identify and escalate risks, resource gaps, and process bottlenecks to the Head of Services.
- Performance Monitoring & Reporting: Track adoption and usage trends; report insights using tools such as Excel, Power BI, and PowerPoint. Regularly communicate team performance, training effectiveness, and customer satisfaction metrics to internal stakeholders. Gather and consolidate customer feedback to influence continuous product and service enhancements.
- Education & Professional Experience: Bachelor's degree or relevant education. Proven leadership experience managing teams in customer-facing roles. Demonstrated success in delivering digital technology implementations—ideally in the dental or medical device sector.
- Core Competencies: Strong leadership and people development skills with the ability to lead through change and ambiguity. Excellent communication and interpersonal skills with a high level of empathy and resilience. Strong project management and coordination capabilities, with a structured, proactive mindset. Highly organized and analytical, with experience in reporting and presenting insights (Power BI, Excel, PPT). Tech-savvy and customer-oriented, with the ability to adapt training based on varying customer needs and technical levels. Change management. Collaborative, strategic thinker who thrives in fast-evolving environments.
At Straumann, we believe in transforming smiles through cutting-edge technology and customer excellence. In this role, you'll have the opportunity to shape the customer journey, lead a high impact team, and play a key role in our digital growth.
Marketing Communications and Sales Enablement Manager in Cardiff employer: Straumann
At Straumann, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the dental tech and digital solutions sector. Our employees benefit from comprehensive training programs, ample opportunities for career advancement, and the autonomy to manage their own territories, all while contributing to meaningful advancements in healthcare technology. Join us in a role that not only drives personal growth but also makes a significant impact on the lives of our customers and patients.
StudySmarter Expert Advice🤫
We think this is how you could land Marketing Communications and Sales Enablement Manager in Cardiff
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Straumann and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Straumann are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Straumann on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Straumann. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Marketing Communications and Sales Enablement Manager in Cardiff
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Straumann. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Straumann:Show us that you’ve done your homework! In your application, briefly mention what you admire about Straumann’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Straumann
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Straumann will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Straumann, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
