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- Tasks: Lead a team to drive digital transformation in healthcare through onboarding and training.
- Company: Straumann is a leader in dental technology, focused on transforming smiles with innovation.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a chance to make a real impact.
- Why this job: Shape customer experiences and lead a high-performing team in a fast-paced, evolving industry.
- Qualifications: Bachelor’s degree and proven leadership experience in customer-facing roles required.
- Other info: Ideal for tech-savvy individuals passionate about digital solutions in healthcare.
The predicted salary is between 48000 - 72000 £ per year.
Role Overview
Are you passionate about driving digital transformation in healthcare? Straumann is seeking an experienced and inspiring Digital Enablement Manager to lead our Digital Services Team in delivering best-in-class onboarding, training, and customer success across our digital product suite.
In this role, you’ll manage a team of 5 direct reports (3 Digital Product Trainers and 2 Digital Success Managers) and act as the key orchestrator of customer onboarding and adoption success for our intraoral scanner and digital solutions portfolio.
You’ll be responsible for ensuring high-quality implementation, training delivery and customer satisfaction—while also leading your team through change, building engagement and driving resilience as we continue evolving in a fast-paced environment.
You’ll combine strong people leadership, analytical acumen and customer-centric thinking to help our dental clients integrate digital technologies seamlessly into their workflows and support Straumann’s broader strategic goals.
Key Responsibilities
Team Leadership & People Management
• Lead, coach, and develop a high-performing team of Digital Product Trainers and Digital Success Managers.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Support team development, training, and performance reviews aligned with business goals.
Customer Onboarding & Training
• Oversee and deliver structured installation and training support for new and existing customers.
• Ensure a smooth and high-quality customer experience throughout the implementation process—from pre-installation preparation to post-installation reviews.
• Assess technical needs and tailor training accordingly for each customer.
Change & Stakeholder Management
• Lead your team through change by promoting new ways of working and supporting team engagement.
• Partner with cross-functional teams (Sales, Marketing, IT, Product) to align efforts and ensure consistency in delivery.
Project Management & Coordination
• Coordinate the national rollout of intraoral scanners and other digital solutions, managing timelines, risks, and resources.
• Own and manage a centralized calendar to balance demand and team capacity.
• Identify and escalate risks, resource gaps, and process bottlenecks to the Head of Services.
Performance Monitoring & Reporting
• Track adoption and usage trends; report insights using tools such as Excel, Power BI, and PowerPoint.
• Regularly communicate team performance, training effectiveness, and customer satisfaction metrics to internal stakeholders.
• Gather and consolidate customer feedback to influence continuous product and service enhancements.
The Ideal Candidate
Education & Professional Experience
• Bachelor’s degree or relevant education.
• Proven leadership experience managing teams in customer-facing roles.
• Demonstrated success in delivering digital technology implementations—ideally in the dental or medical device sector.
Core Competencies
• Strong leadership and people development skills with the ability to lead through change and ambiguity.
• Excellent communication and interpersonal skills with a high level of empathy and resilience.
• Strong project management and coordination capabilities, with a structured, proactive mindset.
• Highly organized and analytical, with experience in reporting and presenting insights (Power BI, Excel, PPT).
• Tech-savvy and customer-oriented, with the ability to adapt training based on varying customer needs and technical levels.
• Change management
• Collaborative, strategic thinker who thrives in fast-evolving environments.
Why Join Straumann?
At Straumann, we believe in transforming smiles through cutting-edge technology and customer excellence. In this role, you’ll have the opportunity to shape the customer journey, lead a high-impact team, and play a key role in our digital growth.
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Digital Enablement Manager employer: Straumann Group
Contact Detail:
Straumann Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Enablement Manager
✨Tip Number 1
Familiarise yourself with the latest trends in digital transformation within the healthcare sector. Understanding the specific challenges and innovations in dental technology will help you speak confidently about how you can lead a team in this space.
✨Tip Number 2
Network with professionals in the dental and medical device industries. Attend relevant conferences or webinars to connect with potential colleagues and gain insights into best practices for customer onboarding and training.
✨Tip Number 3
Prepare to discuss your leadership style and how you’ve successfully managed teams through change. Be ready to share specific examples of how you've fostered collaboration and accountability in previous roles.
✨Tip Number 4
Brush up on your analytical skills, especially with tools like Power BI and Excel. Being able to demonstrate your ability to track performance metrics and report insights will be crucial in showcasing your fit for this role.
We think you need these skills to ace Digital Enablement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital transformation, team leadership, and customer success. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital enablement in healthcare. Mention specific examples of how you've successfully led teams or managed customer onboarding processes in the past.
Highlight Relevant Skills: Emphasise your project management skills, analytical abilities, and experience with tools like Power BI and Excel. Make it clear how these skills will help you succeed in the Digital Enablement Manager role.
Showcase Leadership Experience: Provide examples of your leadership style and how you've developed high-performing teams. Discuss any change management experiences that align with the responsibilities of the role.
How to prepare for a job interview at Straumann Group
✨Showcase Your Leadership Skills
As a Digital Enablement Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to foster collaboration and accountability.
✨Demonstrate Customer-Centric Thinking
This role requires a strong focus on customer satisfaction. Prepare to share specific instances where you've tailored training or support to meet customer needs, especially in a digital context. Show that you understand the importance of a seamless customer experience.
✨Be Ready for Change Management Questions
Given the fast-paced environment, expect questions about how you've led teams through change. Share strategies you've used to promote new ways of working and how you've maintained team engagement during transitions.
✨Highlight Your Analytical Skills
You'll need to track adoption trends and report insights. Be ready to discuss your experience with tools like Excel and Power BI. Provide examples of how you've used data to influence decisions and improve processes in previous roles.
