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- Tasks: Transform data into insights and optimise CRM systems like Salesforce.
- Company: Join Straumann Group, a leader in aesthetic dentistry with innovative solutions worldwide.
- Benefits: Enjoy growth opportunities, hands-on experience, and exposure to global initiatives.
- Why this job: Be part of a forward-thinking team that values data-driven decision-making and digital transformation.
- Qualifications: Bachelor’s degree in business or related field; experience with CRM systems preferred.
- Other info: Diverse and inclusive workplace committed to quality and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the CRM & Business Intelligence Analyst role at Straumann Group.
About Straumann Group: The Straumann Group is a globally leading provider in aesthetic dentistry, combining experience, scientific evidence, and innovation with passion. We are committed to quality and offer comprehensive solutions for dental professionals and patients worldwide. Our product portfolio spans tooth preservation, regeneration, restoration, orthodontics with transparent aligners, and more.
Role Overview: As part of our Commercial Excellence team in the Northern European Hub (NEH), we seek a Business Intelligence Analyst passionate about transforming data into insights, data architecture, and process optimization. This role involves responsibilities across CRM, data quality, AI-driven innovation, and market intelligence, with hands-on work in Salesforce supporting users and platform development. If you are data-minded, driven, and eager to learn, this is an excellent opportunity to grow within a forward-thinking team supporting multiple geographies and business units.
Key Responsibilities
- CRM Management & Commercial Analytics: Support daily operations, development, and optimization of CRM systems including Salesforce and Pitcher. Participate in testing new features and platform improvements with global/regional teams. Provide end-user support and contribute to training initiatives. Analyze data to understand platform adoption, customer engagement, and campaign effectiveness. Identify behavioral trends to support go-to-market strategies.
- Data Quality & Integrity: Ensure accuracy and completeness of CRM data across SAP CRM and Salesforce. Conduct data quality checks, provide monitoring tools, and support data cleansing. Collaborate on data governance best practices.
- Business Intelligence & Reporting: Create reports and dashboards using Power BI and Salesforce Analytics (CRMA). Analyze data to generate actionable insights.
- AI & Digital Tools: Leverage AI solutions to enhance performance tracking and decision-making. Automate routine reports and explore new tools for BI/CRM ecosystem.
- Market Intelligence & Strategy Support: Collect and analyze market, competitor, and customer data. Support development of insight reports and dashboards. Assist in strategic reviews and commercial planning using internal and external data.
Who You Are: Driven, analytical, curious about data, and eager to learn. Excellent communicator capable of explaining insights to diverse audiences. Passionate about data, BI, and digital transformation. Bachelor’s degree in business, data & tech, or related field. Adaptable to a dynamic, fast-paced environment.
Preferred Qualifications: Experience with CRM systems (Salesforce, SAP CRM), Power BI, Alteryx, or similar. Previous role in data analysis, sales operations, or related fields. Knowledge of AI tools, data modeling, and automation technologies.
What You’ll Gain: Growth opportunities and a dynamic learning journey. Participation in shaping Straumann’s data strategy and digital platforms. Hands-on experience with Salesforce, Pitcher, PowerBI, Alteryx. Global initiatives and stakeholder exposure across the northern hub.
All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
CRM & Business Intelligence Analyst employer: Straumann Group
Contact Detail:
Straumann Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Business Intelligence Analyst
✨Tip Number 1
Familiarise yourself with Salesforce and Power BI, as these are key tools for the role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering these platforms.
✨Tip Number 2
Network with professionals in the CRM and Business Intelligence fields. Attend industry events or join relevant online communities to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Stay updated on the latest trends in data analytics and AI tools. Being knowledgeable about current technologies will not only help you in interviews but also show your enthusiasm for the field.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data to drive decisions or improve processes in previous roles. This will showcase your analytical skills and ability to translate data into actionable insights.
We think you need these skills to ace CRM & Business Intelligence Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the CRM & Business Intelligence Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience with CRM systems like Salesforce or SAP CRM, as well as your proficiency in data analysis tools such as Power BI. Provide specific examples of how you've used these skills in past roles.
Showcase Your Analytical Skills: Demonstrate your analytical mindset by including examples of how you've transformed data into actionable insights. Mention any projects where you improved data quality or contributed to business intelligence initiatives.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for data and digital transformation. Explain why you're excited about the opportunity at Straumann Group and how you can contribute to their goals.
How to prepare for a job interview at Straumann Group
✨Show Your Passion for Data
Make sure to express your enthusiasm for data and analytics during the interview. Share examples of how you've transformed data into actionable insights in previous roles, as this aligns perfectly with the responsibilities of the CRM & Business Intelligence Analyst position.
✨Familiarise Yourself with Salesforce
Since the role involves hands-on work in Salesforce, it's crucial to demonstrate your familiarity with the platform. If you have experience with Salesforce, be ready to discuss specific features you've used and how they contributed to your previous projects.
✨Prepare for Technical Questions
Expect technical questions related to CRM systems, data quality, and business intelligence tools like Power BI. Brush up on your knowledge of these tools and be prepared to discuss how you've used them to solve problems or improve processes in past roles.
✨Highlight Your Communication Skills
As an analyst, you'll need to explain complex data insights to diverse audiences. Prepare to showcase your communication skills by discussing instances where you've successfully conveyed technical information to non-technical stakeholders.
