At a Glance
- Tasks: Deliver exceptional customer service and manage car servicing appointments.
- Company: Join a family-run dealership specialising in luxury vehicles.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: Dynamic work hours with every other Saturday off.
- Why this job: Be part of a passionate team working with high-end brands like Aston Martin and Bentley.
- Qualifications: Experience as a Service Advisor and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an enthusiastic, driven individual ready to bring their passion and flair to our servicing department.
Location: Stratton Motor Company, Norfolk
Contract Type: Full-Time
Salary: Dependent on experience
Stratton Motor Company is an independently owned and family-run dealership specialising in high-end vehicles, including Aston Martin, Lotus, Morgan, Bentley, and Rolls-Royce. We are proud to hold “Authorised Repairer” status for many prestigious manufacturers and insurers, thanks to our exceptional standards and craftsmanship. Our Bodyshop is equipped with cutting‑edge technology, including the latest jigs, computer‑controlled ovens, and specialised tools for working with aluminium‑bodied vehicles.
A very exciting opportunity has arisen for a Service Advisor at Stratton Motor Company. We are looking for an enthusiastic, driven individual ready to bring their passion and flair to the role. The ideal candidate will be a confident relationship builder who is able to communicate professionally in a prompt and courteous manner. You will be able to demonstrate that you are able to work independently whilst maintaining customer focus ensuring customer satisfaction.
Key Responsibilities:
- Delivering exceptional customer service
- Listening and documenting customers’ car problems and processing the information correctly onto the dealer management system
- Answering questions about service outcomes (after consulting with the Service Manager)
- Liaising with sales and parts departments to schedule car check‑ups, service appointments and parts ordering
- Advising customers about warranty protections and service plans
- Where applicable after liaising with the Service Manager giving an idea of timescales and costs
Requirements:
- You must have working experience as a Service Advisor within a main car Dealership
- Some mechanical knowledge would be ideal
- Knowledge of Kerridge / ADP/ Keyloop or similar Management System is essential
- You must be IT literate and self‑motivated with exceptional customer service skills
- Well presented with a smart appearance
- To have good communication and organisational skills
- A keen eye for attention and detail
- The ability to work well in a team, providing support in all areas and inspiring confidence
- Must have the right to work in the UK
Additional Information:
- Monday to Friday 08:00 – 18:00
- Saturdays every other week 08:00 – 13:00
Service Advisor employer: Stratton Motor Company
Stratton Motor Company is an exceptional employer, offering a vibrant work culture where passion for high-end vehicles meets a commitment to outstanding customer service. As a family-run dealership in Norfolk, we provide our employees with opportunities for personal and professional growth, alongside access to cutting-edge technology in our Bodyshop. Join us to be part of a dedicated team that values your contributions and fosters a supportive environment for success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Stratton Motor Company and its values. When you walk in for your interview, show us that you’re not just another candidate but someone who genuinely cares about our high-end vehicles and customer service.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you’ll need to build relationships with customers. Role-play with a friend or family member to get comfortable discussing car issues and solutions in a friendly, professional manner.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury dealership. Make sure you look smart and presentable when you come in for your interview. It shows us that you take the role seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to remind us of your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your passion for customer service and high-end vehicles. Share any relevant experiences that highlight your flair and drive.
Tailor Your CV:Make sure your CV is tailored to the Service Advisor position. Highlight your experience in a dealership and any mechanical knowledge you have. We love seeing how your skills match what we're looking for!
Be Professional Yet Approachable:In your written application, strike a balance between professionalism and approachability. We’re looking for someone who can communicate effectively with customers, so let your personality come through while keeping it professional.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family-run business!
How to prepare for a job interview at Stratton Motor Company
✨Know Your Stuff
Make sure you brush up on your knowledge of the vehicles Stratton Motor Company deals with, especially high-end brands like Aston Martin and Bentley. Familiarise yourself with common service issues and solutions, as well as the dealer management systems mentioned in the job description.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to maintain customer focus and satisfaction.
✨Practice Professional Communication
Since the role requires you to communicate professionally and courteously, practice articulating your thoughts clearly. You might want to role-play with a friend or family member, simulating interactions with customers and colleagues to build your confidence.
✨Dress to Impress
First impressions matter! Make sure you present yourself smartly for the interview. A polished appearance not only shows respect for the company but also reflects your understanding of the high standards expected in the luxury car market.
