At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle servicing appointments.
- Company: Join a family-run dealership specialising in luxury vehicles.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: Work Monday to Friday with occasional Saturday shifts.
- Why this job: Be part of a prestigious brand and enhance your customer service skills.
- Qualifications: Experience as a Service Advisor and knowledge of management systems required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an enthusiastic, driven individual ready to bring their passion and flair to our servicing department.
Location: Stratton Motor Company, Norfolk
Contract Type: Full-Time
Salary: Dependent on experience
Stratton Motor Company is an independently owned and family-run dealership specialising in high-end vehicles, including Aston Martin, Lotus, Morgan, Bentley, and Rolls-Royce. We are proud to hold “Authorised Repairer” status for many prestigious manufacturers and insurers, thanks to our exceptional standards and craftsmanship. Our Bodyshop is equipped with cutting-edge technology, including the latest jigs, computer-controlled ovens, and specialised tools for working with aluminium-bodied vehicles.
A very exciting opportunity has arisen for a Service Advisor at Stratton Motor Company. We are a family run business based in Long Stratton specialising in elite marques such as Aston Martin, Bentley, Rolls Royce, Lotus, and many others.
The ideal candidate will be a confident relationship builder who is able to communicate professionally in a prompt and courteous manner. You will be able to demonstrate that you are able to work independently whilst maintaining customer focus ensuring customer satisfaction.
Key Responsibilities:- Delivering exceptional customer service
- Listening and documenting customers’ car problems and processing the information correctly onto the dealer management system
- Answering questions about service outcomes (after consulting with the Service Manager)
- Liaising with sales and parts departments to schedule car check-ups, service appointments and parts ordering
- Advising customers about warranty protections and service plans
- Where applicable after liaising with the Service Manager giving an idea of timescales and costs
- You must have working experience as a Service Advisor within a main car Dealership
- Some mechanical knowledge would be ideal
- Knowledge of Kerridge / ADP/ Keyloop or similar Management System is essential
- You must be IT literate and self-motivated with exceptional customer service skills
- Well presented with a smart appearance
- To have good communication and organisational skills
- A keen eye for attention and detail
- The ability to work well in a team, providing support in all areas and inspiring confidence
- Must have the right to work in the UK
- Monday to Friday 08.00 – 18.00
- Saturdays every other week 08.00 – 13.00
Please apply to Kate Cummings via email kate@strattonmotorcompany.com ONLY with a copy of your CV and a covering letter.
Elite Vehicle Service Advisor in Long Stratton employer: Stratton Motor Company
Stratton Motor Company is an exceptional employer, offering a vibrant work culture where passion for high-end vehicles meets family values. Located in the picturesque Norfolk, employees benefit from a supportive environment that fosters personal and professional growth, alongside access to cutting-edge technology in our state-of-the-art Bodyshop. With a commitment to excellence and customer satisfaction, we provide our team with unique opportunities to thrive in the luxury automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Elite Vehicle Service Advisor in Long Stratton
✨Tip Number 1
Get to know the company! Research Stratton Motor Company and its elite brands. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and boost your chances of landing that Service Advisor role.
✨Tip Number 3
Practice your pitch! Prepare a brief introduction about yourself, highlighting your experience as a Service Advisor. This will help you make a strong first impression when meeting potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Stratton family!
We think you need these skills to ace Elite Vehicle Service Advisor in Long Stratton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about working with high-end vehicles and providing top-notch service.
Tailor Your CV:Make sure your CV highlights relevant experience as a Service Advisor. We’re looking for specific skills and knowledge, so don’t be shy about showcasing your mechanical know-how and customer service expertise.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be personable, professional, and make sure to mention how you can contribute to our family-run business and its values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role or the company.
How to prepare for a job interview at Stratton Motor Company
✨Know Your Vehicles
Brush up on your knowledge of high-end vehicles like Aston Martin, Bentley, and Rolls-Royce. Being able to discuss their features and common issues will show your passion and expertise, making you stand out as a candidate.
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer, as this role heavily relies on building strong relationships.
✨Familiarise Yourself with Systems
Since knowledge of dealer management systems like Kerridge or ADP is essential, take some time to familiarise yourself with these platforms. If you have experience with similar systems, be ready to discuss how you used them effectively in previous roles.
✨Dress to Impress
As a Service Advisor, you'll be representing a prestigious brand, so make sure to dress smartly for your interview. A polished appearance not only reflects professionalism but also shows that you understand the importance of presentation in this industry.
