At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle servicing appointments.
- Company: Join a family-run dealership specialising in luxury vehicles.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: Dynamic workplace with cutting-edge technology and a focus on excellence.
- Why this job: Be part of a prestigious brand and work with high-end cars.
- Qualifications: Experience as a Service Advisor and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an enthusiastic, driven individual ready to bring their passion and flair to our servicing department.
Location: Stratton Motor Company, Norfolk
Contract Type: Full-Time
Salary: Dependent on experience
Stratton Motor Company is an independently owned and family-run dealership specialising in high-end vehicles, including Aston Martin, Lotus, Morgan, Bentley, and Rolls-Royce. We are proud to hold “Authorised Repairer” status for many prestigious manufacturers and insurers, thanks to our exceptional standards and craftsmanship. Our Bodyshop is equipped with cutting-edge technology, including the latest jigs, computer-controlled ovens, and specialised tools for working with aluminium-bodied vehicles.
A very exciting opportunity has arisen for a Service Advisor at Stratton Motor Company. We are looking for an enthusiastic, driven individual ready to bring their passion and flair to the role. The ideal candidate will be a confident relationship builder who is able to communicate professionally in a prompt and courteous manner. You will be able to demonstrate that you are able to work independently whilst maintaining customer focus ensuring customer satisfaction.
Key Responsibilities:- Delivering exceptional customer service
- Listening and documenting customers’ car problems and processing the information correctly onto the dealer management system
- Answering questions about service outcomes (after consulting with the Service Manager)
- Liaising with sales and parts departments to schedule car check-ups, service appointments and parts ordering
- Advising customers about warranty protections and service plans
- Where applicable after liaising with the Service Manager giving an idea of timescales and costs
- You must have working experience as a Service Advisor within a main car Dealership
- Some mechanical knowledge would be ideal
- Knowledge of Kerridge / ADP/ Keyloop or similar Management System is essential
- You must be IT literate and self-motivated with exceptional customer service skills
- Well presented with a smart appearance
- To have good communication and organisational skills
- A keen eye for attention and detail
- The ability to work well in a team, providing support in all areas and inspiring confidence
- Must have the right to work in the UK
- Monday to Friday 08.00 – 18.00
- Saturdays every other week 08.00 – 13.00
Please apply to Kate Cummings via email ONLY with a copy of your CV and a covering letter.
Elite Vehicle Service Advisor employer: Stratton Motor Company
Stratton Motor Company is an exceptional employer, offering a vibrant work culture where passion for high-end vehicles meets family values. Located in the picturesque Norfolk, employees benefit from a supportive environment that fosters personal and professional growth, alongside access to cutting-edge technology in our state-of-the-art Bodyshop. Join us to be part of a dedicated team that prides itself on delivering outstanding customer service while working with prestigious brands like Aston Martin and Rolls-Royce.
StudySmarter Expert Advice🤫
We think this is how you could land Elite Vehicle Service Advisor
✨Tip Number 1
Get to know the company! Research Stratton Motor Company and its elite brands. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build relationships with customers. Role-play scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and possibly a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our family at Stratton Motor Company.
We think you need these skills to ace Elite Vehicle Service Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your passion for high-end vehicles and customer service. Share a bit about why you’re excited to join our family-run dealership.
Tailor Your CV:Make sure your CV is tailored to highlight your experience as a Service Advisor. We’re looking for specific skills like your knowledge of dealer management systems and customer service excellence, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the role. Be sure to mention your mechanical knowledge and how you’ve built relationships with customers in the past. Keep it professional but let your personality shine!
Apply Through Our Website:We encourage you to apply directly through our website! It’s the easiest way for us to receive your application and ensures you don’t miss any important details. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Stratton Motor Company
✨Know Your Vehicles
Brush up on your knowledge of high-end vehicles, especially the brands Stratton Motor Company specialises in, like Aston Martin and Bentley. Being able to discuss their features and common issues will show your passion and expertise.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer, as this role is all about building relationships.
✨Familiarise with Management Systems
Since knowledge of Kerridge, ADP, or Keyloop is essential, make sure you're comfortable discussing these systems. If you have experience with similar software, be ready to explain how you used it effectively in previous roles.
✨Dress to Impress
As a Service Advisor, you'll be representing a prestigious dealership. Dress smartly for your interview to reflect the professional image of Stratton Motor Company. A polished appearance can make a great first impression!
