At a Glance
- Tasks: Assist patients with queries, book appointments, and manage prescriptions in a friendly environment.
- Company: Supportive GP practice in Bude with a welcoming team culture.
- Benefits: Full training provided, flexible hours, and a chance to make a difference in patient care.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Join a caring team and help improve patient experiences every day.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 30000 - 40000 € per year.
We are a friendly and supportive GP practice based in Bude. We are looking for a Patient Services Advisor to join our expanding team at the medical centre. The role is for 4 days per week (Monday, Tuesday, Wednesday or Thursday and Friday). The role will be to answer the telephone or work on the front desk to deal with all patient queries and book appointments as per our protocols. There is a detailed job description attached. The role is varied and interesting and involves dealing with patient requirements, prescription requests and online requests for non‑urgent appointments. We require someone with excellent customer service skills and a positive attitude to complement our team. Anyone offered the role will be given full training.
Main duties of the job:
- Dealing with patient queries.
- Booking appointments.
- Checking patients in who have arrived for their appointment.
- Telephoning patients to book them into an available appointment.
- Monitoring and dealing with online requests.
- Processing repeat prescription requests.
- Dealing with new patient registrations.
Job responsibilities:
- To provide care navigation, support and services to all members of the patient practice and allied professionals.
- To provide administrative support and services to all members of the Practice team.
- To ensure total familiarity with the patient appointments system, including routine and emergency bookings and protocols.
- To book appointments and recalls for patients and clinicians, either on the telephone or face‑to‑face at the desk.
- To be aware of changes in the implementation of bookings as needed.
- To greet patients at the desk and monitor arrivals, monitoring the flow of patients in the waiting areas to ensure the appointment system accurately reflects the arrival of patients.
- To provide working and cover support to all other members of the team or as the business needs arise.
- To familiarise yourself with the medicine management protocols and processing repeat prescription requests from patients.
- Referring any queries or concerns to the clinical team.
Qualifications:
- GCSE grade A to C in English and Maths.
- Qualifications in reception or customer service.
Experience:
- Experience of working in a customer service role.
- Working in a busy environment.
- Experience of using Systmone, our clinical and appointments system.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Advisor in Cornwall employer: Stratton Medical Centre
At Stratton Medical Centre, we pride ourselves on fostering a friendly and supportive work environment where our Patient Services Advisors can thrive. With a commitment to employee growth through comprehensive training and a focus on excellent customer service, we ensure that our team feels valued and empowered. Located in the picturesque town of Bude, our practice offers a unique opportunity to make a meaningful impact in the community while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor in Cornwall
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Stratton Medical Centre. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! Since the role is all about dealing with patient queries, think of examples from your past experiences where you’ve provided excellent service. Be ready to share these during your chat with us.
✨Tip Number 3
Be proactive! If you have any questions about the role or the practice, don’t hesitate to ask during the interview. It shows you’re engaged and keen to learn more about how you can contribute to the team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It’s a great way to stand out and show your enthusiasm for the Patient Services Advisor role.
We think you need these skills to ace Patient Services Advisor in Cornwall
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in previous roles, as this is key for a Patient Services Advisor.
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match our job description. It shows us you’re genuinely interested in joining our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to read and understand. This will help us get a good sense of who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stratton Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like booking appointments and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role requires excellent customer service skills, think of specific examples from your past experiences where you've successfully dealt with customers. Be ready to share how you handled difficult situations or went above and beyond to help someone.
✨Practice Common Interview Questions
Prepare for common interview questions related to the healthcare sector and customer service. Questions like 'How would you handle a frustrated patient?' or 'What steps would you take to ensure accurate appointment bookings?' are likely to come up. Practising your answers can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.
