At a Glance
- Tasks: Assist patients with queries, book appointments, and manage prescription requests.
- Company: Friendly GP practice in Bude with a supportive team atmosphere.
- Benefits: Full training provided, flexible hours, and a positive work environment.
- Other info: Join a growing team with opportunities for personal and professional development.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 30000 - 40000 € per year.
We are a friendly and supportive GP practice based in Bude. We are looking for a Patient Services Advisor to join our expanding team at the medical centre. The role is for 4 days per week (Monday, Tuesday, Wednesday or Thursday and Friday). The role will be to answer the telephone or work on the front desk to deal with all patient queries and book appointments as per our protocols. There is a detailed job description attached. The role is varied and interesting and involves dealing with patient requirements, prescription requests and online requests for non‑urgent appointments. We require someone with excellent customer service skills and a positive attitude to complement our team. Anyone offered the role will be given full training.
Main duties of the job:
- Dealing with patient queries.
- Booking appointments.
- Checking patients in who have arrived for their appointment.
- Telephoning patients to book them into an available appointment.
- Monitoring and dealing with online requests.
- Processing repeat prescription requests.
- Dealing with new patient registrations.
Job responsibilities:
- To provide care navigation, support and services to all members of the patient practice and allied professionals.
- To provide administrative support and services to all members of the Practice team.
- To ensure total familiarity with the patient appointments system, including routine and emergency bookings and protocols.
- To book appointments and recalls for patients and clinicians, either on the telephone or face‑to‑face at the desk.
- To be aware of changes in the implementation of bookings as needed.
- To greet patients at the desk and monitor arrivals, monitoring the flow of patients in the waiting areas to ensure the appointment system accurately reflects the arrival of patients.
- To provide working and cover support to all other members of the team or as the business needs arise.
- To familiarise yourself with the medicine management protocols and processing repeat prescription requests from patients.
- Referring any queries or concerns to the clinical team.
Qualifications:
- GCSE grade A to C in English and Maths.
- Qualifications in reception or customer service.
Experience:
- Experience of working in a customer service role.
- Working in a busy environment.
- Experience of using Systmone, our clinical and appointments system.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Advisor in Bude employer: Stratton Medical Centre
Stratton Medical Centre is an excellent employer that prioritises a friendly and supportive work environment, making it an ideal place for those looking to make a meaningful impact in patient care. With a commitment to employee growth through comprehensive training and a focus on teamwork, we offer a fulfilling role as a Patient Services Advisor in the beautiful coastal town of Bude. Our flexible working hours and emphasis on work-life balance further enhance the appeal of joining our dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor in Bude
✨Tip Number 1
Get to know the practice! Research Stratton Medical Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle patient queries and appointment bookings, as these are key parts of the Patient Services Advisor role.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've successfully dealt with challenging situations in previous roles. This will demonstrate your ability to handle the varied and interesting tasks of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our friendly team at the medical centre.
We think you need these skills to ace Patient Services Advisor in Bude
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in previous roles, as this is key for a Patient Services Advisor.
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match our job description. It shows us you’re genuinely interested in joining our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with patient queries. Avoid jargon and make sure your points are easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stratton Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Advisor role. Familiarise yourself with the job description and think about how your skills align with the responsibilities, like handling patient queries and booking appointments.
✨Show Off Your Customer Service Skills
Since this role requires excellent customer service, prepare examples from your past experiences where you've successfully dealt with customers. Think about times when you resolved issues or went above and beyond to help someone.
✨Practice Common Interview Questions
Anticipate questions related to the role, such as how you would handle a difficult patient or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
