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For Companies At a Glance
- Tasks: Lead the Service Department, ensuring top-notch customer service and team performance.
- Company: Join Stratstone, a leading global automotive retailer focused on exceptional customer experiences.
- Benefits: Enjoy 33 days holiday, a company car, health care, and exclusive discounts.
- Why this job: Be part of a dynamic team that values innovation, personal growth, and making customers smile.
- Qualifications: Experience in managing workshops, strong leadership skills, and a passion for customer service required.
- Other info: Celebrate your birthday with an extra day off and take a paid day to volunteer.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Service Manager
Stratstone
Porsche Centre Sutton Coldfield
Competitive salary plus company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services
Can you bring a passion for incredible customer service to a new career as Service Leader/ Manager at Porsche Centre Sutton Coldfield
Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Leader/ Manager, you’ll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy.
What does the role of Service Manager involve?
- Ensure all warranty and repair work adheres to both manufacturer and company standards
- Manage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials
- Review pricing policies and ensure appropriate legislation is adhered to
- Lead your Service Team, motivating and coaching to over-achieve targets and KPIs
- Maintain a safe working environment, adhering to health and safety processes
- Enhance customer service levels to achieve a fantastic CSI score for your department
What qualities do I need to succeed in the Service Manager role?
- A background in running a successful workshop or parts department
- Experience of working in a fast-paced, target driven environment
- Impressive leadership skills, able to motivate a team to work together and exceed targets
- Strong business acumen, alongside great knowledge of consumer and vehicle legislation
- A passion for providing exceptional levels of customer service, and putting smiles on faces!
Life at Stratstone;
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Service Manager employer: Stratstone
Contact Detail:
Stratstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. Understanding what sets them apart will help you align your approach during interviews and demonstrate your commitment to their ethos.
✨Tip Number 2
Network with current or former employees of Stratstone or similar automotive companies. They can provide valuable insights into the company culture and expectations, which can give you an edge in discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in a fast-paced environment. Highlighting your leadership skills and ability to motivate others will resonate well with the hiring managers.
✨Tip Number 4
Research the latest trends in the automotive industry, particularly around customer service and workshop management. Being knowledgeable about current challenges and innovations will show your passion and readiness for the role.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing service departments or workshops. Emphasise your leadership skills and any achievements in customer service that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've motivated teams to exceed targets and improved customer satisfaction.
Highlight Relevant Skills: In your application, focus on skills such as business acumen, knowledge of vehicle legislation, and experience in a fast-paced environment. These are crucial for the Service Manager role.
Show Enthusiasm for the Brand: Express your enthusiasm for working with Porsche and your understanding of their commitment to exceptional customer experiences. This can set you apart from other candidates.
How to prepare for a job interview at Stratstone
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate impressive leadership skills. Be prepared to share examples of how you've motivated and coached teams in the past, and how you plan to lead your team at Porsche Centre Sutton Coldfield.
✨Understand Customer Service Excellence
Highlight your passion for exceptional customer service during the interview. Discuss specific strategies you've implemented to enhance customer satisfaction and how you would apply these at Stratstone to achieve a fantastic CSI score.
✨Familiarise Yourself with Industry Standards
Make sure you understand both manufacturer and company standards for warranty and repair work. Being knowledgeable about these will show that you're serious about maintaining high-quality service and compliance.
✨Prepare for Financial Discussions
Since managing budgets and maximising profitability is key to the role, be ready to discuss your experience with financial management. Bring examples of how you've successfully managed costs and improved efficiency in previous roles.
