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For Companies At a Glance
- Tasks: Manage service bookings and provide customer advice in a fast-paced environment.
- Company: Join the UK's leading luxury automotive retailer, dedicated to premium customer experiences.
- Benefits: Enjoy 33 days holiday, birthday leave, and exclusive discounts on cars and services.
- Why this job: Make a real impact while working in a supportive and fun team culture.
- Qualifications: Must have a full UK driving licence and customer service experience; sales skills are a plus.
- Other info: Opportunities for training, career growth, and volunteering for causes you care about.
The predicted salary is between 24000 - 36000 £ per year.
Stratstone
Audi Tamworth
Service Advisor
We offer a basic salary of up to £30,000, plus bonus, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals, and aftersales services.
As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled premium experience for our customers. We’re looking for a Service Advisor who can make a significant impact, embody our automotive heritage, and ensure every customer visit is unique and tailored.
Our colleagues are what set us apart; they make a difference to our environment, customers, and their experience. As a Service Advisor, you’ll manage service bookings, advise customers, and keep them informed throughout their vehicle’s service.
Responsibilities of a Service Advisor include:
- Providing estimates for work and booking service and repair appointments
- Advising on recommended actions and accurately invoicing for work done
- Informing customers about available extras, accessories, and value products, while upselling where appropriate
Qualifications and qualities needed:
- Full UK Manual Driving Licence
- Customer service experience and an interest in the automotive industry
- Excellent organisation skills and confidence with computer systems
- Sales experience with the ability to maintain service quality and meet KPIs in a fast-paced environment
- A passion for delivering exceptional customer service and making customers happy
Life at Stratstone:
- Enjoy 33 days of annual leave, including bank holidays
- Extra day off on your birthday
- Supportive industry-leading Family Leave Policies
- Paid day to volunteer for a cause you care about
- Recognition for long service milestones
- Training and career growth opportunities
- Cycle to work scheme
- High street discounts
- Internal referral scheme rewards
At Lithia UK, our growth is driven by our people. As one of the largest automotive retailers globally, we are committed to transforming personal transportation and setting new standards in customer experience. Our core values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—guide all we do. Join us to be part of a team that values innovation, personal growth, and collective success. If you’re ready to make an impact in an empowering environment, we’d love to hear from you.
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Service Advisor employer: Stratstone
Contact Detail:
Stratstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the luxury automotive market, especially Audi. Understanding the brand's values and customer expectations will help you connect better with potential customers during your interview.
✨Tip Number 2
Brush up on your customer service skills. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, as this is crucial for a Service Advisor position.
✨Tip Number 3
Showcase your organisational skills by discussing how you manage multiple tasks effectively. Service Advisors need to juggle bookings, customer inquiries, and invoicing, so demonstrating your ability to handle these will set you apart.
✨Tip Number 4
Prepare to discuss your sales experience and how you can upsell products and services. Think of strategies you've used in the past to enhance customer satisfaction while also driving sales.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and the automotive industry. Emphasise any sales experience and organisational skills that align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've made customers happy in previous roles and how you embody the values of the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stratstone
✨Show Your Passion for Customer Service
As a Service Advisor, your role revolves around providing exceptional customer service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to making every customer visit unique.
✨Know the Automotive Industry
Familiarise yourself with the latest trends and technologies in the automotive sector. Being knowledgeable about vehicles and services will not only impress your interviewers but also show that you have a genuine interest in the industry.
✨Demonstrate Your Organisational Skills
The role requires excellent organisation skills, especially when managing service bookings and customer communications. Prepare to discuss how you prioritise tasks and manage your time effectively in a fast-paced environment.
✨Prepare for Sales Scenarios
Since upselling is part of the job, be ready to discuss your sales experience. Think of scenarios where you've successfully upsold products or services and how you approached those conversations with customers.
