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- Tasks: Manage customer service bookings and provide tailored advice for vehicle services.
- Company: Join the UK's leading luxury automotive retailer, dedicated to premium customer experiences.
- Benefits: Enjoy a competitive salary, 33 days holiday, exclusive discounts, and career growth opportunities.
- Why this job: Be part of a dynamic team that values innovation, personal growth, and making customers happy.
- Qualifications: Must have a full UK Manual Driving Licence and a background in customer service.
- Other info: Celebrate your birthday with an extra day off and enjoy industry-leading family leave policies.
The predicted salary is between 28000 - 42000 £ per year.
Basic salary up to £35,000, plus bonus, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals, and aftersales services.
As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled premium experience for our customers. We’re looking for someone to truly make an impact and bring our vision to life, emulating our rich automotive heritage and ensuring every customer visit is unique and tailored.
Our colleagues are what set us apart; the people who make a difference to our environment, our customers, and their experience. As a Service Advisor, you’ll manage our customers’ service bookings, offer advice, and keep customers fully informed throughout their vehicle’s service period.
What does the role of Service Advisor involve?
- Providing estimates for work and booking service and repair appointments for customers’ vehicles
- Advising on recommended actions and accurately invoicing for work carried out
- Keeping customers informed of available extras, accessories, and value-added products, while upselling where appropriate
What qualities do I need to succeed in this role?
- Full UK Manual Driving Licence
- Background in customer service and an interest in the automotive industry, whether technical or customer-focused
- Excellent organizational skills and confidence with computer systems
- Experience in sales, maintaining high customer service levels while meeting KPIs and deadlines in a fast-paced environment
- A passion for delivering exceptional service and making customers happy
Life at Stratstone:
- Enjoy 33 days annual leave (including bank holidays)
- Celebrate your birthday with an extra day off
- Industry-leading Family Leave Policies
- Paid day off to volunteer
- Recognition for long service milestones
- Tailored training and career growth opportunities
- Cycle to work scheme
- High street discounts
- Internal referral scheme rewards
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming personal transportation and setting new standards for customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—drive all we do. Join us to be part of a team that embraces innovation, personal growth, and shared success. If you’re ready to make an impact in an empowering environment, we’d love to have you with us on this journey.
Service Advisor employer: Stratstone
Contact Detail:
Stratstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the luxury automotive market, especially BMW and MINI. Understanding their brand values and customer expectations will help you connect better with potential customers during your interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as a Service Advisor. Role-playing these situations can help you articulate how you'd handle customer inquiries and complaints effectively.
✨Tip Number 3
Network with current or former employees of Stratstone or similar companies. They can provide valuable insights into the company culture and what they look for in a successful Service Advisor.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your interest in the role and the company. Inquiring about training opportunities or how success is measured can show your commitment to personal growth within the team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities required for the Service Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and the automotive industry. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet KPIs and provide exceptional service.
Write a Strong Cover Letter: In your cover letter, express your passion for the automotive industry and your commitment to delivering excellent customer service. Mention specific examples of how you've successfully managed customer relationships or upsold products in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Stratstone
✨Show Your Passion for Customer Service
As a Service Advisor, your role revolves around providing exceptional customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to making every customer visit unique and tailored.
✨Know the Automotive Industry
Familiarise yourself with the latest trends and technologies in the automotive industry. Being knowledgeable about vehicles and their services will not only impress your interviewers but also show that you have a genuine interest in the field.
✨Demonstrate Organisational Skills
The role requires excellent organisational skills, especially when managing service bookings and customer communications. Prepare to discuss how you prioritise tasks and manage your time effectively in a fast-paced environment.
✨Prepare for Upselling Scenarios
Since upselling is part of the job, think of ways you can suggest additional services or products to customers. Practice how you would present these options in a way that adds value to the customer experience without being pushy.
