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- Tasks: As a Senior Service Advisor, you'll provide estimates, schedule services, and support customers.
- Company: Join Stratstone, a leading automotive retailer dedicated to exceptional customer experiences.
- Benefits: Enjoy a competitive salary, uncapped bonuses, 33 days holiday, and exclusive discounts.
- Why this job: This role offers growth opportunities in a fun, innovative environment with a focus on customer care.
- Qualifications: Experience in customer service is essential; a passion for cars is a plus!
- Other info: Celebrate your birthday with an extra day off and enjoy tailored training for career advancement.
The predicted salary is between 25000 - 35000 £ per year.
Stratstone
Audi Tamworth
Basic salary of £31,250 plus bonus, uncapped earning potential, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.
As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.
It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind!
As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.
What does the role of Senior Service Advisor involve?
- Providing estimates, booking and scheduling service/repair work
- Advise a recommended course of action and accurately invoice for work carried out
- Ensure customers are fully informed of all available extras, accessories and value products
- Be a main point of contact and offering support and guidance to customers and managing customer complaints
- Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
- Deputise for the Service Leader
What do you need to succeed as a Senior Service Advisor?
- Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
- Great organisation/admin skills and experience using computer systems
- Upselling experience as well as being comfortable in fast-paced environment
- Able to maintain customer service levels whilst meeting KPI’s and deadlines
Life at Stratstone:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you\’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
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Senior Service Advisor employer: Stratstone
Contact Detail:
Stratstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the latest trends and technologies. This knowledge will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of StratstoneAudi or similar companies. They can provide valuable insights into the company culture and expectations, which can give you an edge during the hiring process.
✨Tip Number 3
Prepare to discuss specific examples from your previous customer service roles that demonstrate your ability to handle complaints and upsell services. Real-life scenarios can make a strong impression.
✨Tip Number 4
Showcase your organisational skills by being punctual and well-prepared for any interviews or assessments. Being able to manage your time effectively is crucial in a fast-paced environment like this one.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the automotive industry. Emphasise any roles where you provided outstanding customer care or managed complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific experiences that demonstrate your ability to deliver exceptional customer experiences and how you can contribute to the team at Stratstone Audi.
Highlight Relevant Skills: In your application, focus on skills such as organisation, administration, and upselling. Provide examples of how you've successfully met KPIs and deadlines in previous roles.
Show Enthusiasm for the Role: Express your excitement about the Senior Service Advisor position and the opportunity to work with customers in the automotive sector. Let your personality shine through to show that you're a great fit for the team culture at Stratstone.
How to prepare for a job interview at Stratstone
✨Show Your Passion for Customer Service
As a Senior Service Advisor, your ability to deliver outstanding customer care is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, whether in hospitality, retail, or contact centres.
✨Demonstrate Your Automotive Knowledge
While you don't need to be a car expert, showing a genuine interest in the automotive industry can set you apart. Brush up on basic car knowledge and be ready to discuss what excites you about cars, from their aesthetics to their mechanics.
✨Highlight Your Organisational Skills
The role requires great organisation and admin skills. Prepare to discuss how you've managed scheduling, invoicing, and customer communications in past positions. Mention any experience with computer systems that could be relevant.
✨Prepare for Upselling Scenarios
Upselling is a key part of the job. Think of examples where you've successfully upsold products or services in previous roles. Be ready to explain your approach and how you ensure customer satisfaction while meeting sales targets.
