At a Glance
- Tasks: Be the go-to person for customers and ensure they get the right auto parts on time.
- Company: Join Porsche, a leading brand in the automotive industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, 33 days holiday, and exclusive discounts.
- Other info: Great opportunities for training and career advancement in a supportive team.
- Why this job: Make a real difference in customer satisfaction while growing your career in a dynamic environment.
- Qualifications: Passion for customer service and strong communication skills are key; experience is a plus.
The predicted salary is between 26436 - 26436 £ per year.
As a Parts Advisor at Porsche you will be the trusted link between our workshop, customers, and suppliers, delivering exceptional service while ensuring the right parts are always in the right place at the right time. With a strong focus on accuracy, efficiency and customer satisfaction you will help keep our workshop running smoothly and support retail customers with genuine parts and accessories that enhance vehicle performance and reliability. Working with Lithia UK you will be at the heart of a forward‑thinking retailer, representing some of the world’s most recognised brands and backed by a team committed to your growth.
Responsibilities
- Provide first‑class customer service to internal and external customers, offering expert advice on parts, products and availability.
- Process orders accurately and efficiently, ensuring all documentation is completed and filed correctly.
- Monitor and maintain stock levels, working closely with your Parts Leader to ensure key items are always available.
- Support the sales process by identifying upsell opportunities and promoting relevant products or services.
- Maintain an organised, secure and compliant working environment across all areas of the parts department.
- Work collaboratively with colleagues across other departments to ensure a seamless experience for every customer.
Qualifications
- Genuine passion for delivering excellent customer service, with a positive and proactive approach.
- Strong communication and organisational skills, with the ability to multitask in a busy environment.
- Good computer literacy and confidence using internal systems for stock management and invoicing.
- Previous experience in a parts or automotive environment is desirable, but we also welcome applications from those with strong customer service backgrounds and a willingness to learn.
- Full UK manual driving licence desirable, not essential.
Benefits
- Basic salary of £26,436.8 per year, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
- 33 days annual leave (including bank holidays).
- Extra day off on your birthday.
- Industry‑leading family leave policies.
- Paid day to volunteer.
- Recognition of long‑service milestone anniversaries.
- Tailored training and endless career growth opportunities.
- Cycle‑to‑work scheme.
- Access to high street discounts.
- Internal referral scheme rewards.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background or veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
Parts Advisor: Customer-Focused Auto Parts Specialist in Stockport employer: Stratstone Porsche
At Porsche, we pride ourselves on being an exceptional employer, offering a dynamic work environment where your contributions as a Parts Advisor are valued and recognised. With a strong commitment to employee growth, we provide tailored training and career advancement opportunities, alongside a comprehensive benefits package that includes generous holiday allowances and exclusive discounts. Join us in a culture that champions diversity and inclusivity, ensuring every team member feels empowered and supported in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor: Customer-Focused Auto Parts Specialist in Stockport
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the automotive industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Prepare for those interviews! Research Porsche and Lithia UK, and be ready to discuss how your customer service skills can enhance their operations. Show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Parts Advisor: Customer-Focused Auto Parts Specialist in Stockport
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you can connect with customers and make their experience exceptional!
Be Accurate and Organised:Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate a well-structured application that reflects your organisational skills—just like we expect in the workshop!
Highlight Relevant Experience:Even if you haven't worked in a parts or automotive environment before, share any customer service experience you have. We value a willingness to learn and grow, so don’t hesitate to showcase your transferable skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Porsche!
How to prepare for a job interview at Stratstone Porsche
✨Know Your Parts
Familiarise yourself with the types of auto parts and accessories relevant to Porsche vehicles. Being able to discuss specific products and their benefits will show your passion for the role and impress your interviewers.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with the role's emphasis on customer satisfaction.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage stock levels and ensure accuracy in order processing. Highlight any experience you have with inventory management systems or similar tools, as this will demonstrate your ability to keep things running smoothly.
✨Collaborative Mindset
Think of examples where you've worked well with others to achieve a common goal. This role requires collaboration across departments, so showing that you're a team player will be key to making a great impression.
