At a Glance
- Tasks: Be the go-to person for parts, ensuring our workshop runs smoothly and customers are satisfied.
- Company: Join Porsche, a forward-thinking retailer with a commitment to your growth.
- Benefits: Enjoy a competitive salary, 33 days holiday, and exclusive discounts.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Make a real impact by delivering exceptional service and enhancing vehicle performance.
- Qualifications: Passion for customer service and strong communication skills are key.
The predicted salary is between 26436 - 26437 £ per year.
As a Parts Advisor at Porsche you will be the trusted link between our workshop, customers, and suppliers, delivering exceptional service while ensuring the right parts are always in the right place at the right time. With a strong focus on accuracy, efficiency and customer satisfaction you will help keep our workshop running smoothly and support retail customers with genuine parts and accessories that enhance vehicle performance and reliability. Working with Lithia UK you will be at the heart of a forward‑thinking retailer, representing some of the world’s most recognised brands and backed by a team committed to your growth.
Responsibilities
- Provide first‑class customer service to internal and external customers, offering expert advice on parts, products and availability.
- Process orders accurately and efficiently, ensuring all documentation is completed and filed correctly.
- Monitor and maintain stock levels, working closely with your Parts Leader to ensure key items are always available.
- Support the sales process by identifying upsell opportunities and promoting relevant products or services.
- Maintain an organised, secure and compliant working environment across all areas of the parts department.
- Work collaboratively with colleagues across other departments to ensure a seamless experience for every customer.
Qualifications
- Genuine passion for delivering excellent customer service, with a positive and proactive approach.
- Strong communication and organisational skills, with the ability to multitask in a busy environment.
- Good computer literacy and confidence using internal systems for stock management and invoicing.
- Previous experience in a parts or automotive environment is desirable, but we also welcome applications from those with strong customer service backgrounds and a willingness to learn.
- Full UK manual driving licence desirable, not essential.
Benefits
- Basic salary of £26,436.8 per year, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
- 33 days annual leave (including bank holidays).
- Extra day off on your birthday.
- Industry‑leading family leave policies.
- Paid day to volunteer.
- Recognition of long‑service milestone anniversaries.
- Tailored training and endless career growth opportunities.
- Cycle‑to‑work scheme.
- Access to high street discounts.
- Internal referral scheme rewards.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background or veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
Parts Advisor in Stockport employer: Stratstone Porsche
At Porsche, we pride ourselves on being an exceptional employer, offering a dynamic work environment where your contributions as a Parts Advisor are valued and recognised. With a strong commitment to employee growth, we provide tailored training and career advancement opportunities, alongside a comprehensive benefits package that includes generous holiday allowances and exclusive discounts. Join us in a forward-thinking culture that champions diversity and inclusivity, ensuring you feel supported and empowered every step of the way.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Stockport
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Parts Advisor role.
✨Tip Number 2
Prepare for the interview by researching Porsche and Lithia UK. Understand their values and what they look for in a Parts Advisor. This will help you tailor your answers and show them you're genuinely interested in the role.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to provide expert advice on parts or handle a tricky customer situation. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Parts Advisor in Stockport
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your genuine enthusiasm for delivering top-notch customer service. Share examples of how you've gone the extra mile for customers in the past – it really helps us understand your approach!
Be Accurate and Organised:Since accuracy is key in this role, make sure your application is free from typos and errors. Organise your information clearly, so we can easily see your skills and experience that match the Parts Advisor position.
Highlight Relevant Experience:Even if you haven't worked in a parts or automotive environment before, showcase any relevant experience you have. Whether it's customer service roles or other jobs where you've had to manage stock or orders, we want to know how your background fits!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stratstone Porsche
✨Know Your Parts
Familiarise yourself with common automotive parts and their functions. Being able to discuss specific parts and how they enhance vehicle performance will show your passion and knowledge, making you a standout candidate.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this role is all about providing first-class service.
✨Organisational Skills Matter
Be ready to discuss how you manage stock levels and keep things organised. Share any systems or methods you've used to ensure accuracy and efficiency in your previous roles, as this will be crucial for success as a Parts Advisor.
✨Collaborative Mindset
Highlight your ability to work well with others. Prepare to talk about times when you've collaborated with colleagues from different departments to achieve a common goal, as teamwork is key in this role.
