Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring a top-notch service experience.
- Company: Join Porsche, a prestigious automotive brand with a focus on innovation and growth.
- Benefits: Enjoy 33 days off, birthday leave, and access to exclusive discounts.
- Why this job: Make a real impact by enhancing vehicle safety and performance while building customer relationships.
- Qualifications: Sales mindset, strong communication skills, and a passion for the automotive industry.
- Other info: Dynamic team environment with endless career growth opportunities and a commitment to diversity.
The predicted salary is between 30000 - 30000 £ per year.
As a Service Advisor at Porsche, you will be the trusted link between our customers and the workshop, delivering an exceptional experience while confidently promoting and selling aftersales solutions and services that enhance vehicle safety and performance. With a strong focus on customer excellence and aftersales performance, you will help maximise revenue through Vehicle Health Checks, service plan sales, and additional aftercare products.
Working with Porsche, you will be at the heart of a forward-thinking retailer, representing one of the most prestigious automotive brands and backed by a team that is committed to your growth. We are looking for a Service Advisor who brings both experience and a sales mindset—someone who is confident upselling services while being a trusted advisor to our customers.
Your Journey as a Service Advisor:
- Act as a key point of contact for our service customers, ensuring a seamless, premium experience from check-in to post-visit follow-up.
- Build genuine trust by having an in-depth understanding of each customer's needs and advising them on safety-critical repairs, maintenance work, and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserve.
- Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal, and roadworthy.
- Proactively support customer retention by promoting Service Care Plans, forward-booking future work, and offering tailored aftersales solutions.
- Collaborate closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way.
- Manage service functions such as courtesy car bookings, collections/deliveries, and effective appointment scheduling to keep operations running smoothly.
- Build your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence.
- Keep our customers fully informed of all available extras, accessories, and value products, whilst maximising the opportunity to upsell.
- Dedicated to providing an incredible service, fuelled by a genuine passion for making our customers happy!
Qualifications & Expectations:
- Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast-paced environment.
- Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
- Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleagues.
- A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services.
- Passionate about our industry, the people who work in it, and the people we serve.
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you are supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty; that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we are passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you will be part of a team that embraces innovation, champions personal growth, and celebrates success together.
If you are ready to make an impact in an environment that empowers you to drive change, we would love to have you with us on this journey. Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail, and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background, or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law. We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email. Our team will be happy to support you throughout every stage of the process.
Basic salary of £30,000, uncapped earning potential, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals, and aftersales services.
Service Advisor in Nottingham employer: Stratstone Porsche
Contact Detail:
Stratstone Porsche Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Porsche's values, their latest innovations, and what makes them stand out in the automotive world. This way, when you chat with them, you can show off your passion and knowledge, making you a memorable candidate.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build trust with customers. Role-play with a friend or family member to get comfortable discussing vehicle care and upselling services. The more confident you are, the better you'll connect with potential employers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the role and company culture. They might even give you tips that could help you stand out during interviews. Plus, it shows you're proactive and genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out on the chance to join a fantastic team at Porsche!
We think you need these skills to ace Service Advisor in Nottingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you genuinely care about providing exceptional service and making customers happy!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or sales. We’re looking for someone who can confidently upsell services, so share examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate a well-organised application that’s easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Stratstone Porsche
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Porsche's services and products. Familiarise yourself with their aftersales solutions and how they enhance vehicle safety and performance. This knowledge will help you confidently discuss how you can contribute to customer satisfaction and upselling opportunities.
✨Showcase Your Customer Skills
As a Service Advisor, your ability to build trust with customers is crucial. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your communication skills and how you ensure customers feel valued and informed throughout their service journey.
✨Demonstrate Your Sales Mindset
Be ready to discuss your approach to upselling and promoting services. Think of specific instances where you've identified opportunities to sell additional products or services. Show that you understand the importance of maximising revenue while maintaining customer trust and satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Inquire about the team dynamics, training opportunities, and how success is measured in the role of a Service Advisor at Porsche.