At a Glance
- Tasks: Be the go-to person for parts, ensuring customers and workshops get what they need.
- Company: Join Audi and Lithia UK, a leader in automotive retail with a focus on innovation.
- Benefits: Enjoy a competitive salary, 33 days holiday, and exclusive discounts.
- Other info: Embrace growth opportunities and a supportive team culture while having fun at work.
- Why this job: Make a real impact by delivering exceptional customer service in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service; experience in automotive is a plus.
The predicted salary is between 26436 - 26436 £ per year.
As a Parts Advisor at Audi you’ll be the trusted link between our workshop, customers, and suppliers, delivering exceptional service while ensuring the right parts are always in the right place at the right time. With a strong focus on accuracy, efficiency, and customer satisfaction, you’ll help keep our workshop running smoothly and support retail customers with genuine parts and accessories that enhance vehicle performance and reliability.
We’re looking for a Parts Advisor who’s organised, customer‑focused, and driven to provide a first‑class experience every time.
Your journey as a Parts Advisor:
- Provide first‑class customer service to internal and external customers, offering expert advice and guidance on parts, products, and availability.
- Process orders accurately and efficiently, ensuring all documentation is completed and filed correctly.
- Monitor and maintain stock levels, working closely with your Parts Leader to ensure key items are always available.
- Support the sales process by identifying upsell opportunities and promoting relevant products or services.
- Maintain an organised, secure, and compliant working environment across all areas of the parts department.
- Work collaboratively with colleagues across other departments to ensure a seamless experience for every customer.
- A genuine passion for delivering excellent customer service, with a positive and proactive approach.
- Strong communication and organisational skills, with the ability to multitask in a busy environment.
- Good computer literacy and confidence using internal systems for stock management and invoicing.
- Previous experience in a parts or automotive environment is desirable, but we also welcome applications from those with strong customer service backgrounds and a willingness to learn.
- Full UK manual driving licence desirable not essential.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do.
If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email.
Benefits:
- Basic salary of £26,436.8, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry‑leading Family Leave Policies ensure you’re supported when it matters most.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
Parts Advisor in Oldham employer: Stratstone Audi
At Lithia UK, we pride ourselves on being a forward-thinking automotive retailer that values its employees and fosters a culture of growth and innovation. As a Parts Advisor, you'll enjoy a competitive salary, generous holiday allowance, and unique benefits like extra time off for your birthday and paid volunteer days, all while working in an environment that champions customer satisfaction and teamwork. Join us to unlock your potential with tailored training and be part of a diverse team committed to making a positive impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Oldham
✨Tip Number 1
Get to know the company! Research Audi and Lithia UK, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Parts Advisor, you'll need to provide first-class service. Role-play with a friend or family member to get comfortable with common customer queries and how to handle them.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Lithia UK.
We think you need these skills to ace Parts Advisor in Oldham
Some tips for your application 🫡
Show Your Customer Service Skills:As a Parts Advisor, you'll be all about delivering first-class customer service. Make sure your application highlights any experience you have in this area, whether it's in retail or another customer-focused role. We want to see your passion for helping others shine through!
Be Organised and Detail-Oriented:In this role, accuracy is key! When filling out your application, emphasise your organisational skills and attention to detail. Mention any systems or processes you've used to keep things running smoothly, as this will show us you're ready to keep our workshop ticking along nicely.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Parts Advisor role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill. We love seeing candidates who take the extra step!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our team at Lithia UK. So, don’t hesitate—get your application in today!
How to prepare for a job interview at Stratstone Audi
✨Know Your Parts
Familiarise yourself with common automotive parts and accessories, especially those related to Audi vehicles. Being able to discuss specific parts and their functions will show your expertise and passion for the role.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with the company's values of earning customers for life.
✨Organisational Skills Matter
Demonstrate your organisational skills by discussing how you manage stock levels or handle multiple tasks efficiently. You might even want to bring up any systems or tools you've used to keep things running smoothly.
✨Show Enthusiasm for Learning
Express your willingness to learn and grow within the company. Highlight any relevant training or experiences that showcase your proactive approach to personal development, which is something Lithia UK values highly.
