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- Tasks: Support client-facing business applications and diagnose software faults.
- Company: Leading UK Insurance Systems provider with a focus on innovation.
- Benefits: Salary between £27k to £35k, hybrid working, and high-quality training.
- Why this job: Join a dynamic team and make an impact in the insurance tech sector.
- Qualifications: Some knowledge of SQL and strong communication skills required.
- Other info: Be part of the Silicon Cornwall initiative and enjoy excellent career growth.
The predicted salary is between 27000 - 35000 £ per year.
A leading UK Insurance Systems provider that offers multi-channel software to the global insurance industry is looking to hire a Junior Support Analyst to support their client-facing business applications. This company is building out a technical team in Cornwall, seeking candidates who can work hybrid in their new Truro offices. The role will involve one or two days per week in the office, with the rest working remotely.
My client is looking for a highly inquisitive Junior Support Analyst, ideally with some knowledge of SQL and excellent communication and organisational skills. Exposure to web-based IT solutions is preferred to help further develop their innovative and complex insurance solutions. The role is immersive, and candidates should be unafraid of challenges and asking questions.
This position offers a fantastic opportunity to learn about the overall software development cycle and how different departments are interlinked. You will receive high-quality training that will teach both technical knowledge and mindset. There will be opportunities to collaborate with senior team members and interact with high-profile customers from within the insurance sector.
As a Junior Support Analyst, you will be trained to diagnose and evaluate software faults raised by clients. Responsibilities include reviewing technical specification documents, assessing data integrity issues, creating data-fixes using SQL, and dissecting log files to aid in diagnosing faults. You will be part of a successful team responsible for delivering and supporting enterprise-scale insurance applications across multiple global insurance clients.
Required Personal Attributes:
- Strong organisational skills with attention to detail
- Strong interpersonal and communication skills to work with clients and other teams
- High levels of accuracy and attention to detail
- Focused and driven individual, using initiative to identify opportunities for improvement
- Ability to multi-task
- Fast learner
Preferred Experience:
- Some exposure to SQL
- Previous experience dealing with clients
- Some exposure to IT systems development or usage
Any experience in the following would be great:
- Some experience working in the insurance sector
- Familiarity with Help Desk systems (e.g., MSP) and Testing Tools (SpiraTeam), although training will be provided
If you are interested in a varied, interesting, and fun job in a great new IT team environment establishing itself in the Truro area of Cornwall, then this could be the job for you. This company provides award-winning insurance software used by some of the world’s largest insurance companies, so you will play a vital role in the continued success of this company.
Please apply with your CV to learn more about this great job opportunity.
Junior Technical Support Analyst in Truro employer: Stratospherec Ltd
Contact Detail:
Stratospherec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technical Support Analyst in Truro
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and understanding the software development cycle. Show them you’re not just a fast learner but also genuinely interested in their tech solutions.
✨Tip Number 3
Don’t shy away from asking questions during the interview. It shows you’re inquisitive and ready to tackle challenges head-on, which is exactly what they’re looking for in a Junior Support Analyst.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our growing team in Truro.
We think you need these skills to ace Junior Technical Support Analyst in Truro
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight any relevant experience with SQL, client interactions, or IT systems development to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your inquisitive nature aligns with our team's goals. Don’t forget to mention why you’re excited about joining us in Truro!
Show Off Your Communication Skills: Since this role involves working closely with clients and team members, make sure your application showcases your strong communication skills. Use clear and concise language to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Stratospherec Ltd
✨Know Your SQL Basics
Brush up on your SQL knowledge before the interview. Be prepared to discuss how you've used SQL in the past, even if it's just in a learning context. This will show your potential employer that you're eager to apply your skills in a practical setting.
✨Show Off Your Communication Skills
Since this role involves working closely with clients and other teams, practice articulating your thoughts clearly. Think of examples where you successfully communicated technical information to non-technical people. This will demonstrate your interpersonal skills and ability to collaborate effectively.
✨Be Ready to Tackle Challenges
The company is looking for someone who isn't afraid to ask questions and face challenges head-on. Prepare some scenarios where you encountered a problem and how you approached solving it. This will highlight your proactive attitude and willingness to learn.
✨Understand the Software Development Cycle
Familiarise yourself with the software development cycle and how different departments interact within it. Being able to discuss this knowledge during your interview will show that you're not only interested in the role but also in how it fits into the bigger picture of the company's operations.