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- Tasks: Provide first-line technical support and troubleshoot payment gateway issues.
- Company: Top UK Payments Software company with a focus on customer service.
- Benefits: Salary up to £30k, excellent benefits, and training opportunities.
- Other info: Dynamic work environment with potential for career progression.
- Why this job: Join a growing team and make a real impact in the tech world.
- Qualifications: Passion for customer service and interest in technology.
The predicted salary is between 30000 - 30000 £ per year.
Technical Support role for a top UK Payments Software company working in their offices in Whiteley, Hants. Salary to £30k plus excellent benefits scheme. This job is working Monday to Friday UK office hours in amazing offices in Whiteley and paying a basic salary up to £30k plus an excellent benefits scheme. Our client has experienced massive growth across their UK and European customer base, so they are looking to expand their Technical Support team who look after their Transaction Gateway Products.
They are looking for a person with a love of customer service and with an interest in technology, software systems and customer support. You will play a key role in supporting their payment gateway solutions, helping customers resolve technical issues and ensuring smooth day-to-day operations. They will train you on payment technologies, APIs, and operational processes, with the opportunity to progress into a mid-level position as your technical expertise and ownership grow.
Responsibilities:- Provide first-line technical support to customers, troubleshooting issues related to gateway configuration, transactions, and integrations.
- Escalate complex technical issues appropriately while maintaining ownership with customers.
- Assist in identifying process inefficiencies or recurring issues.
- Follow security and compliance policies to ensure safe handling of customer & cardholder data.
- Support the creation and maintenance of reports using Microsoft Excel and internal tools.
- Perform daily operational tasks related to payment processing.
- Maintain clear and accurate records of processing activities and support documentation.
- Support customer onboarding and testing activities, learning how to validate transactions using technical specifications and APIs.
Technical Support Analyst employer: Stratospherec Ltd
Contact Detail:
Stratospherec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Get to know the company! Research their payment gateway products and understand their customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Think of common technical issues related to payment systems and prepare to discuss how you'd resolve them. This will demonstrate your problem-solving abilities and your passion for tech.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into the world of technical support.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Analyst role. Highlight your customer service experience and any tech skills you have, especially related to payment systems or software support.
Show Your Passion: In your cover letter, let us know why you're excited about this role. Share your love for technology and how you enjoy helping customers solve problems. We want to see your enthusiasm!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Stratospherec Ltd
✨Know Your Tech
Brush up on your knowledge of payment technologies and APIs. Familiarise yourself with common technical issues related to transaction gateways, as this will show your genuine interest in the role and help you answer questions confidently.
✨Customer Service Focus
Since this role is all about customer support, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you resolved issues or went the extra mile for a customer.
✨Problem-Solving Mindset
Prepare to demonstrate your troubleshooting skills. You might be asked to walk through how you would handle a specific technical issue. Practise explaining your thought process clearly and logically, as this will highlight your analytical abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s products or team dynamics. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.