At a Glance
- Tasks: Support customers by solving technical issues and ensuring smooth software implementations.
- Company: Leading UK SaaS company with a vibrant office in central Bristol.
- Benefits: Competitive salary of up to £35k and a fantastic benefits package.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a growing team and make a real difference in customer success.
- Qualifications: Experience in technical support, strong SQL skills, and excellent problem-solving abilities.
The predicted salary is between 35000 - 35000 £ per year.
New Technical Customer Success Analyst role - Leading UK Business SaaS Software Company - Bristol - Up to 35k. Stratospherec LTD are delighted to be recruiting for a talented Technical Customer Success Analyst with a strong customer service background to join a growing team in central Bristol. They are based in beautiful offices in Central Bristol. The company makes a SaaS platform specialising in workforce screening, deployment, attendance, tracking, and financial management solutions used by national clients across the globe.
You will work closely with customers where required, but your primary responsibility will be supporting the wider Customer Success team by investigating technical issues, configuring customer environments, producing reports, assisting with integrations and ensuring implementations run smoothly. The role is ideal for someone with experience in Service Desk, Technical Support or Systems Support who enjoys solving problems, working with data and helping customers get the most from software. This role is based in their Bristol offices and pays 35k with a great benefits package.
Essential Experience
- Experience within Service Desk, Technical Support, Systems Support or Implementation
- Good SQL knowledge and data investigation skills
- Strong troubleshooting and analytical abilities
- Excellent attention to detail
- Good communication skills
- Ability to explain technical concepts to non-technical users
Technical Customer Success Analyst employer: Stratospherec Ltd
Stratospherec LTD is an exceptional employer, offering a vibrant work culture in the heart of Bristol, where innovation meets collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and a comprehensive benefits package that enhances work-life balance. Join us to be part of a dynamic team dedicated to delivering cutting-edge SaaS solutions while enjoying the perks of working in beautiful offices surrounded by the lively atmosphere of central Bristol.
