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- Tasks: Manage customer accounts and ensure top-notch support for clients in the rail industry.
- Company: Dynamic software company based in Guildford, focused on enterprise management solutions.
- Benefits: Earn up to £50k, enjoy 28 days holiday plus bank holidays, and work in a supportive environment.
- Other info: Perfect for early-career professionals eager to grow in the IT sector.
- Why this job: Kickstart your tech career while making a real difference for customers.
- Qualifications: Customer service experience is essential; account management skills are a bonus.
The predicted salary is between 45000 - 50000 £ per year.
My client is a Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Account Manager to be based out of their Guildford offices. This role is on-site full-time and integral to the success of the business because you will be responsible for customer care for a group of customers. This role is 100% customer care focused. They offer 28 days' holiday plus Bank Holidays and pay up to £50k depending on experience!
Main Responsibilities:
- Manage ticketing system for customer bugs, features and support.
- Critically evaluate incoming customer requests and communicate internally.
- New system features and regression testing.
- Customer systems training.
- Develop training material as required.
- Lead regular client meetings and support the acquisition of new customers.
- Liaise with customers to implement the company systems into their business.
- Customer onboarding and integrations.
- Create and proofread internal procedures and technical specification documentation.
Required Skillset:
- Previous customer service experience - account management is a bonus.
- Time management.
- Organisation.
- Excellent verbal and communication skills.
- Experience with ticketing systems is a bonus.
This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world! If this is of interest, please apply!
IT Customer Account Manager in Surrey employer: Stratospherec Ltd
Contact Detail:
Stratospherec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Account Manager in Surrey
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer care, being able to articulate your thoughts clearly and confidently is key. Role-play with friends or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace IT Customer Account Manager in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role of IT Customer Account Manager, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your experience aligns with our needs. We love seeing genuine enthusiasm for the position!
Showcase Your Communication Skills: Since this role is all about customer care, make sure your application reflects your excellent verbal and written communication skills. We want to see that you can convey information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stratospherec Ltd
✨Know Your Customer Care Basics
Make sure you brush up on the fundamentals of customer service and account management. Understand how to handle customer requests, manage expectations, and resolve issues effectively. This will show that you’re ready to take on the customer care focus of the role.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, great! If not, do a bit of research on common platforms used in the industry. Being able to discuss how you would manage customer bugs and support requests will impress your interviewers.
✨Prepare for Client Meetings
Think about how you would lead client meetings and what strategies you would use to engage customers. Prepare some examples of how you've successfully communicated with clients in the past, as this is key for the role.
✨Showcase Your Communication Skills
Since excellent verbal and communication skills are essential, practice articulating your thoughts clearly. You might even want to prepare a mock training session or presentation to demonstrate your ability to convey information effectively.