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- Tasks: Support customers with technical issues and ensure smooth operations of our Fintech platform.
- Company: Join a rapidly growing UK Fintech Software company in a vibrant office environment.
- Benefits: Earn up to £30k, enjoy great benefits, and work Monday to Friday.
- Other info: No prior IT experience needed; training provided in a dynamic team.
- Why this job: Kickstart your career in tech while helping customers and learning on the job.
- Qualifications: Customer service experience and a passion for technology are essential.
The predicted salary is between 30000 - 30000 £ per year.
In office working in Whiteley offices - salary to 30k. Stratosphere are proud to be recruiting a new Technical Support / Help Desk role for a top UK Fintech Software company working in their offices in Whiteley, Hants.
This job is working Monday to Friday UK office hours in amazing offices in Whiteley and paying a basic salary up to 30k plus an excellent benefits scheme.
Our client has experienced massive growth across their UK and European customer base, so they are looking to expand their Technical Support team who look after their Fintech payments platform.
They are looking for a person with a love of customer service and with an interest in technology, software systems and customer support. No prior IT experience is necessary but a background in Customer Service and a real interest in IT is!
You will play a key role in supporting their software solutions, helping customers resolve technical issues and ensuring smooth day-to-day operations.
Technical Support / Help Desk in London employer: Stratospherec Ltd
Contact Detail:
Stratospherec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support / Help Desk in London
✨Tip Number 1
Get to know the company! Research their products and services, especially their Fintech payments platform. This will help you speak confidently about how you can contribute to their team during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you've helped someone solve a problem. Be ready to share these experiences in your interview to show your passion for helping others.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Technical Support / Help Desk in London
Some tips for your application 🫡
Show Your Passion for Customer Service: Let us know how much you love helping people! Share examples from your past experiences where you've gone the extra mile for a customer. This will show us that you're the right fit for our team.
Highlight Your Interest in Technology: Even if you don't have prior IT experience, we want to see your enthusiasm for tech! Mention any personal projects, courses, or even hobbies that showcase your interest in software and technology.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you can contribute to our success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Stratospherec Ltd
✨Know Your Tech Basics
Even if you don't have prior IT experience, it's crucial to brush up on some basic technical concepts related to software systems. Familiarise yourself with common terms and tools used in the fintech industry. This will show your genuine interest in technology and help you communicate more effectively during the interview.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer support, prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your passion for helping others and your ability to handle challenging situations.
✨Research the Company
Take some time to learn about the fintech company you're interviewing with. Understand their products, services, and recent developments. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's values and goals.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!