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- Tasks: Provide tech support, troubleshoot issues, and assist with customer onboarding.
- Company: Join a leading UK Fintech Software company in a vibrant office environment.
- Benefits: Salary up to £30k, Monday to Friday schedule, and comprehensive training.
- Other info: No prior IT experience needed; we provide all the training you need!
- Why this job: Kickstart your career in tech with hands-on training and growth opportunities.
- Qualifications: Customer service experience and a passion for technology are essential.
The predicted salary is between 30000 - 30000 £ per year.
Stratospherec Ltd is seeking a Technical Support / Help Desk professional for a top UK Fintech Software company in Whiteley. The role offers a salary of up to 30k, working Monday to Friday.
Candidates should have a background in customer service and a keen interest in technology. Responsibilities include:
- Providing technical support
- Troubleshooting issues
- Assisting customer onboarding
No prior IT experience is necessary, with training provided on payment technologies and operational processes.
In-Office Fintech Tech Support – Training & Growth employer: Stratospherec Ltd
Contact Detail:
Stratospherec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Office Fintech Tech Support – Training & Growth
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common technical support scenarios and practice your responses. Show them you’re not just about fixing issues, but also about making customers feel valued and supported.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that tech support gig. Plus, it’s a great way to show you’re genuinely interested in joining our team at Stratospherec Ltd.
We think you need these skills to ace In-Office Fintech Tech Support – Training & Growth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've helped others in the past, as this role is all about supporting our clients and making their lives easier.
Express Your Interest in Technology: Let us know why you're passionate about technology! Whether it's a hobby or something you've studied, showing your enthusiasm can really make your application stand out.
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. We love seeing candidates who take the time to align their skills with what we're looking for in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Stratospherec Ltd
✨Know Your Tech Basics
Even if you don't have prior IT experience, it's crucial to brush up on basic tech concepts. Familiarise yourself with common fintech terms and technologies. This will show your enthusiasm for the role and help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Since the role involves customer support, be ready to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your communication skills and ability to empathise with customers, as these are key traits for a tech support position.
✨Prepare for Troubleshooting Scenarios
Think about potential technical issues that might arise in a fintech environment and how you would approach solving them. Practising troubleshooting scenarios can help you demonstrate your problem-solving skills and logical thinking during the interview.
✨Express Your Willingness to Learn
Since training will be provided, make sure to convey your eagerness to learn about payment technologies and operational processes. Discuss any relevant courses or self-study you've done, showing that you're proactive about your professional growth.