At a Glance
- Tasks: Lead ERP software implementations and ensure smooth transitions for customers.
- Company: Dynamic ERP Software Solutions company based in Birmingham.
- Benefits: Competitive salary, company car/allowance, and hybrid working model.
- Other info: Exciting opportunity with travel and excellent career growth potential.
- Why this job: Make a real impact by delivering high-quality software solutions to clients.
- Qualifications: Experience in ERP implementations and strong communication skills required.
The predicted salary is between 39000 - 65000 £ per year.
Hybrid in Birmingham one day a month with nationwide travel to customer sites 3 to 4 days a week, as required.
Salary – 45K to 55K plus benefits including company car/allowance.
Stratospherec is delighted to be recruiting for an ERP Software Solutions Implementation Manager to work for one of its clients who is a highly successful ERP Software Solutions company based in Birmingham. This is a fantastic opportunity for an experienced software implementation manager to deliver predictable, standards-led ERP implementations from mobilisation through to go-live and early stabilisation, ensuring customers go live with confidence and transition cleanly into Customer Success.
This role involves leading multiple ERP implementation projects while maintaining strong customer contact, typically 3–4 days per week, through workshops, training, consultancy and billable delivery activity. You will orchestrate cross functional teams, drive customer readiness, manage risks and dependencies, provide ad hoc consultancy and mini project delivery for existing customers, and ensure a predictable, high-quality experience from mobilisation through handover to Customer Success.
In this ERP Software Solutions Implementation Manager role you will be accountable for execution quality and delivery outcomes at project level, operating within agreed governance, design authority, and commercial scope, and you will act as the single point of accountability for delivery execution, translating product intent and technical design into successful customer outcomes without rework or unmanaged risk.
Core Responsibilities- Delivery Ownership & Execution
- Own delivery from mobilisation to go-live and early life support for assigned implementations.
- Maintain an up-to-date delivery plan, RAID (risks, assumptions, issues, dependencies) and stage gates, report progress and variances clearly.
- Hold internal and customer teams to agreed commitments and standards and resolve conflicts decisively.
- Consultancy, Business Analysis & Process Design
- Lead discovery, business process mapping, and gap analysis within agreed scope.
- Translate findings into a clear, value-led delivery backlog with explicit acceptance criteria.
- Advise customers on business change impacts, adoption readiness, and operating procedures.
- Own the delivery of consultancy within implementations ensuring consultancy scope is clear, appropriate and value adding.
- Readiness & Design Governance
- Confirm entry and exit readiness for each delivery stage (people, process, data, environments, testing).
- Uphold approved solution architecture and product standards and raise deviations through defined governance.
- Escalate or pause work where readiness or quality thresholds are not met.
- Risk, Issue and Dependency Management
- Proactively identify, quantify, and manage delivery risks and dependencies with mitigation and contingency plans.
- Drive early, evidence-based escalations with clear options and recommendations.
- Actively protect delivery standards, quality, and customer trust.
- Test, Data and Cutover Readiness
- Ensure test strategies (system, integration, UAT) are defined and executed; verify results against acceptance criteria.
- Oversee data migration approach, rehearsal(s) and reconciliation; confirm data quality gates.
- Lead cutover planning, rollback criteria and command-centre execution for go-live.
- Handover to Support and Customer Success
- Prepare operational documentation, access controls, monitoring.
- Ensure known issues are documented and owned and customer expectations are reset appropriately.
- Ensure Delivery exits only when support-ready criteria are met.
- Lead structured handover workshops and confirm support-ready acceptance.
- Agree post-go-live success measures and checkpoints with Customer Success.
- Commercial and Contractual Oversight
- Deliver to contracted scope, outcomes, timelines, and budgets.
- Enforce change control rigorously, surface and track out-of-scope requests transparently.
- Align delivery decisions to customer value and product roadmap where appropriate.
- Product and Customisation Coordination
- Specify and prioritise approved configuration and customisations with Product.
- Validate delivered work against agreed design and acceptance criteria.
- Champion standard platform capabilities to minimise complexity and rework.
- Proven experience delivering end-to-end ERP or complex business system implementations.
- Strong business analysis and consultancy capability (process mapping, gap analysis).
- Demonstrated risk, issue, and dependency management with timely escalation.
- Excellent stakeholder communication from operational teams to executive level.
- Confident use of delivery tooling (plans, RAID, backlogs, test evidence) and analytical reporting.
- High standard of written documentation, numeracy, and attention to detail.
- Willingness to travel to customer sites, out-of-hours support during cutover.
- ERP implementation experience within manufacturing, distribution or supply-chain environments.
- Working knowledge of SQL/T-SQL and/or data migration tooling.
- Formal delivery or analysis credentials (e.g., PRINCE2/Agile/Lean/Six Sigma) applied pragmatically.
- Experience coordinating custom development and integrations.
If this ERP Software Solutions Implementation Manager role looks to be of interest please reach out as soon as possible to find out more.
Implementation Manager employer: Stratospherec Ltd
Stratospherec is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Birmingham. With a strong focus on employee growth, you will have access to extensive training and development opportunities while enjoying the flexibility of a hybrid working model. The company also provides competitive benefits, including a company car or allowance, ensuring that you are well-supported as you lead impactful ERP implementations across the nation.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP space and let them know you're on the hunt for an Implementation Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to ERP implementations. Think about your past experiences and how they align with the responsibilities of the role. We want you to showcase your skills in risk management and stakeholder communication!
✨Tip Number 3
Don’t forget to research the company culture and values of the places you’re applying to. Tailor your conversations to show how your approach to delivery ownership and execution fits right in with their ethos. It’s all about making that connection!
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’ve got all the latest openings, and applying directly shows your enthusiasm. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Implementation Manager role. Highlight your experience with ERP implementations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in managing ERP projects and how you’ve driven customer success.
Showcase Your Communication Skills:As an Implementation Manager, strong communication is key. In your application, demonstrate your ability to communicate effectively with stakeholders at all levels. We love seeing clear, concise writing that reflects your professionalism.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Stratospherec Ltd
✨Know Your ERP Inside Out
Make sure you’re well-versed in ERP systems and their implementation processes. Brush up on the specific software your potential employer uses, and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Consultancy Skills
Prepare examples of how you've successfully led business process mapping or gap analysis in previous roles. Highlight your ability to translate complex findings into actionable plans that deliver value to customers.
✨Demonstrate Risk Management Expertise
Be ready to discuss how you've identified and managed risks in past projects. Use specific examples to illustrate your proactive approach and how it led to successful project outcomes.
✨Communicate Like a Pro
Practice articulating your thoughts clearly and confidently. Remember, you’ll need to communicate effectively with various stakeholders, so showcase your ability to tailor your message to different audiences during the interview.
