At a Glance
- Tasks: Provide first-line technical support and troubleshoot customer issues with fintech software.
- Company: Join a top UK Fintech Software company in a vibrant office environment.
- Benefits: Earn up to £30k with excellent benefits and training opportunities.
- Other info: Great potential for career growth in a rapidly expanding team.
- Why this job: Kickstart your career in tech while helping customers and learning about innovative payment solutions.
- Qualifications: Customer service experience and a passion for technology are essential.
The predicted salary is between 30000 - 30000 £ per year.
In office working in Whiteley offices - salary to 30k. Stratospherec are proud to be recruiting a new Technical Support / Help Desk role for a top UK Fintech Software company working in their offices in Whiteley, Hants. This job is working Monday to Friday UK office hours in amazing offices in Whiteley and paying a basic salary up to 30k plus an excellent benefits scheme.
Our client has experienced massive growth across their UK and European customer base, so they are looking to expand their Technical Support team who look after their Fintech payments platform. They are looking for a person with a love of customer service and with an interest in technology, software systems and customer support. No prior IT experience is necessary but a background in Customer Service and a real interest in IT is!
You will play a key role in supporting their software solutions, helping customers resolve technical issues and ensuring smooth day-to-day operations. They will train you on payment technologies, APIs, and operational processes, with the opportunity to progress into a mid-level position as your technical expertise and ownership grow.
Job Responsibilities:
- Provide first-line technical support to customers, troubleshooting issues related to gateway configuration, transactions, and integrations.
- Escalate complex technical issues appropriately while maintaining ownership with customers.
Technical Support / Help Desk in Hampshire employer: Stratospherec Ltd
Stratospherec is an exceptional employer, offering a vibrant work culture in their modern Whiteley offices, where employees are valued and supported. With a strong focus on employee growth, the company provides comprehensive training in payment technologies and opportunities for career advancement within the rapidly expanding Fintech sector. The competitive salary of up to £30k, coupled with an excellent benefits scheme, makes this role not only rewarding but also a fantastic opportunity for those passionate about customer service and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support / Help Desk in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry on LinkedIn or at local meetups. You never know who might have a lead on that perfect Technical Support role.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you solve common tech issues. This will not only boost your confidence but also impress potential employers with your proactive approach.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've helped customers in the past. This is key for a role focused on support and satisfaction.
✨Tip Number 4
Apply through our website! We make it super easy to find and apply for jobs like this one. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Technical Support / Help Desk in Hampshire
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to solve a problem or make someone's day better. This will show us that you're a great fit for our team!
Highlight Your Interest in Technology:Even if you don't have prior IT experience, we want to see your enthusiasm for technology. Mention any tech-related hobbies or projects you've worked on. This helps us understand your eagerness to learn and grow in the role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website:Make sure to submit your application through our website. This ensures that we receive all your details correctly and can process your application smoothly. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Stratospherec Ltd
✨Know Your Tech Basics
Even if you don't have prior IT experience, brush up on some basic technical concepts related to payment technologies and software systems. Familiarise yourself with common terms and processes so you can engage confidently during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share examples from your past experiences where you provided excellent service. Highlight how you resolved issues and maintained a positive attitude, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical issues or customer complaints. Think through potential scenarios beforehand and outline your thought process for troubleshooting and resolving problems effectively.
✨Express Your Enthusiasm for Learning
The company values a genuine interest in technology, so make sure to convey your eagerness to learn and grow in the role. Discuss any relevant courses, self-study, or projects you've undertaken that demonstrate your commitment to expanding your technical knowledge.
