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- Tasks: Provide first-line technical support and troubleshoot payment gateway issues.
- Company: Top UK Payments Software company with a vibrant office in Whiteley.
- Benefits: Salary up to £30k plus excellent benefits and training opportunities.
- Other info: Great career progression and dynamic work environment.
- Why this job: Join a growing team and make a real impact in the tech world.
- Qualifications: Passion for customer service and interest in technology required.
The predicted salary is between 30000 - 30000 £ per year.
Technical Support role for a top UK Payments Software company working in their offices in Whiteley, Hants. Salary to £30k plus excellent benefits scheme. This job is working Monday to Friday UK office hours in amazing offices in Whiteley and paying a basic salary up to £30k plus an excellent benefits scheme.
Our client has experienced massive growth across their UK and European customer base, so they are looking to expand their Technical Support team who look after their Transaction Gateway Products. They are looking for a person with a love of customer service and with an interest in technology, software systems, and customer support. You will play a key role in supporting their payment gateway solutions, helping customers resolve technical issues and ensuring smooth day-to-day operations. They will train you on payment technologies, APIs, and operational processes, with the opportunity to progress into a mid-level position as your technical expertise and ownership grow.
Responsibilities:- Provide first-line technical support to customers, troubleshooting issues related to gateway configuration, transactions, and integrations.
- Escalate complex technical issues appropriately while maintaining ownership with customers.
- Assist in identifying process inefficiencies or recurring issues.
- Follow security and compliance policies to ensure safe handling of customer & cardholder data.
- Support the creation and maintenance of reports using Microsoft Excel and internal tools.
- Perform daily operational tasks related to payment processing.
- Maintain clear and accurate records of processing activities and support documentation.
- Support customer onboarding and testing activities, learning how to validate transactions using technical specifications and APIs.
Technical Support Analyst in Hampshire employer: Stratospherec Ltd
Contact Detail:
Stratospherec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst in Hampshire
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common technical support scenarios and customer service questions. Role-playing with a friend can boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Technical Support Analyst in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Analyst role. Highlight your customer service experience and any tech skills you have, especially related to payment systems or software support.
Show Your Passion: Let us see your love for technology and customer service shine through in your application. Share examples of how you've helped customers in the past or solved technical issues – we want to know what makes you tick!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read and find the key information about your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at Stratospherec Ltd
✨Know Your Tech
Brush up on your knowledge of payment technologies and APIs. Familiarise yourself with common technical issues related to transaction gateways, as this will show your genuine interest in the role and help you answer questions confidently.
✨Customer Service Focus
Since this role is all about customer support, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you resolved issues or went the extra mile for a customer.
✨Problem-Solving Mindset
Prepare to demonstrate your troubleshooting skills. You might be asked to walk through how you would handle a specific technical issue. Practise explaining your thought process clearly and logically, as this will highlight your analytical abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s products or team dynamics. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.