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- Tasks: Resolve technical challenges and provide top-notch customer support for ERP software.
- Company: Join a leading multi-national software company with a great workplace culture.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible hybrid working.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers succeed with innovative ERP solutions.
- Qualifications: Experience in software support and strong communication skills are essential.
The predicted salary is between 36000 - 36000 £ per year.
Hybrid working - 2 days in the Birmingham office (North Birmingham next to M6)
Salary up to £36K per annum
My client is a multi-national Software company specialising in providing highly scalable and class-leading ERP business solutions for a broad range of manufacturing, retail and distribution companies. Their ERP Software platform is the core product designed to be feature-rich, affordable and configurable and combined with their Cloud SaaS ERP platform provides industry-leading software that has a wide-ranging set of features. They work with over 10,000 companies in the UK, USA and around the world. This company prides itself on being a great place to work, offering a competitive salary, a generous benefit package and the opportunity for flexible working.
Role Summary: You should possess advanced skills and prioritise customer satisfaction, demonstrating outstanding communication abilities. Your primary role will involve adeptly resolving technical challenges pertaining to ERP software, all while upholding the highest standards of customer service. It's important to note that the designated support hours align with the UK time zone, spanning from 9:00 AM to 5:30 PM.
Main Tasks:
- Accurately recording customer-reported requests through telephone, portal, and email.
- Serving as the initial point of contact for customers encountering related issues.
- Advocating for the utilisation of the online customer portal.
- Discerning the priority of new cases/queries and allocating resources accordingly.
- Overseeing individual cases to guarantee satisfactory resolutions for customers.
- Investigating and resolving intricate customer problems.
- Maintaining a current skill set and knowledge base to proficiently support the client's product.
- Coordinating with other departments to ensure timely case resolutions.
- Thoroughly documenting issues and their corresponding resolutions.
- Identifying and escalating complex issues for expeditious resolution.
Essential skills:
- High level of numeracy and literacy
- Background in supporting software applications
- High level of computer literacy
- Working knowledge of SQL
Desirable skills:
- Previous experience working in a KPI-driven support environment
- Understanding of business processes in manufacturing, distribution.
Personality profile:
- Excellent problem-solving and analytical skills
- Outstanding attention to detail
- Great team player
- Excellent written and spoken English.
- The ability to report issues and defects in a clear, concise manner.
- Able to prioritise and assess risks within strict timescales.
- Able to present complex and highly technical information clearly to colleagues at all levels.
If this role sounds interesting, then please apply with your CV to find out more.
Please note only UK residents with a valid UK passport or work permit and no need for future sponsorship can be considered for this role.
Application Support Analyst - Birmingham employer: Stratospherec Ltd
Contact Detail:
Stratospherec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. We recommend role-playing with a friend to get comfortable explaining your problem-solving process.
✨Tip Number 3
Showcase your skills! If you’ve got experience with SQL or ERP systems, be ready to discuss specific examples of how you’ve tackled challenges in the past. This will help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Analyst - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Application Support Analyst. Highlight your experience with ERP software and any relevant technical skills, like SQL. We want to see how your background aligns with what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your outstanding communication abilities. Use clear and concise language in your application to show us you can convey complex information effectively.
Highlight Problem-Solving Experience: We love candidates who can tackle challenges head-on! Share examples of how you've resolved technical issues in the past, especially in a support environment. This will help us see your analytical skills in action.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Stratospherec Ltd
✨Know Your ERP Inside Out
Make sure you understand the basics of ERP software and how it applies to manufacturing and distribution. Brush up on the specific features of the company's ERP platform, as this will show your genuine interest and help you answer technical questions confidently.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical skills and attention to detail.
✨Communicate Clearly and Concisely
Since you'll be dealing with customers, practice explaining complex technical concepts in simple terms. This will not only showcase your communication skills but also your ability to empathise with users who may not be tech-savvy.
✨Familiarise Yourself with the Company Culture
Research the company’s values and work environment. Be ready to discuss how you can contribute to their team and uphold their standards of customer service. Showing that you align with their culture can set you apart from other candidates.