Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our IT helpdesk team to assist customers and resolve queries.
- Company: Leading Fintech software company with nearly 20 years of experience.
- Benefits: Competitive salary up to £25k and opportunities for career progression.
- Why this job: Kickstart your career in tech while making a real difference for clients.
- Qualifications: Customer service or previous IT support experience preferred.
- Other info: Full-time role with on-site attendance in a dynamic environment.
The predicted salary is between 21600 - 30000 £ per year.
Entry level 1st Line Support – Fintech Company in Horsham – £25k – £28k depending on experience My client are a leading Fintech software company for the UK and European finance industry and with nearly 20 years’ experience, they have a proven track record of delivering high-quality, reliable, software to the UK and European lending and finance industry. Looking for a bright and ambitious individual to join their IT helpdesk team to bolster their ability to assist their customers with their queries. You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression. As a 1st Line Support member, you will be tasked with the below responsibilities: * Answering the helpdesk phone line & helpdesk ticketing system: * Answering general queries. * Investigating issues and resolving them where possible. * Ensuring that all queries are responded to within timeframes. * Logging bugs and communicating them to the development team for resolution. * Basic account management such as the registration/cancellation of software licenses, assistance adjusting settings, and providing training. * Assisting with the launching of new clients. * Working with third-party partners to resolve issues with API integrations. * Experience/Knowledge with SQL would be a bonus This role will consdier people with a customer service background or previous IT Support experience. The role is being offered on a full-time basis and requires on-site attendance. If this role is of interest, please apply
1st Line Support employer: Stratospherec Ltd
Contact Detail:
Stratospherec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Get to know the company! Research their products and services, especially in the fintech space. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a 1st Line Support member, you'll be dealing with customers regularly. Role-play common scenarios with friends or family to build your confidence in handling queries and troubleshooting issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in customer service or IT support. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the 1st Line Support role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, mention specific examples where you've successfully resolved issues or helped customers. We’re all about finding solutions, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Stratospherec Ltd
✨Know Your Tech Basics
Brush up on your technical knowledge related to 1st Line Support. Familiarise yourself with common software issues, troubleshooting techniques, and the basics of API integrations. This will help you answer questions confidently and show that you're ready to tackle the challenges of the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or helped customers effectively. This will demonstrate your ability to handle queries and maintain a positive attitude under pressure.
✨Practice Common Interview Questions
Anticipate questions like 'How would you handle an unhappy customer?' or 'What steps would you take to troubleshoot a software issue?'. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the company culture, team dynamics, or opportunities for growth within the helpdesk team. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.