Software Implementation Consultant

Software Implementation Consultant

Salary to £50k per annum and fully remote working in the UK

My client are a fast growing, innovative software business with a unique set of tools for the online retail market are looking to recruit a Software Implementation Consultant to help their clients adopt and implement their software. This job opportunity will suit a candidate who enjoys working with clients and interfacing with customers.

This role is fully remote working, and will be paying up to £50k with additional benefits and bonuses.

As a Software Implementation Consultant, you will be responsible for leading functional implementations of their software platform and tools and systems for their customers. This includes activities such as: running workshops, capturing requirements, configuring the software based on gathered requirements, testing support, training customers, software activation, and post go-live stabilisation.

Your objective is to provide quality deliverables, to budget, while working with Technical Services, Product team, Customer Success, and implementation partners. You will play a crucial role in interacting with their internal departments to have them understand their customer needs and assist in improving their internal processes and products.

Role Responsibilities

• Drive the successful adoption and exploitation of the Software platform
• Provide domain knowledge and expertise to support the sales team
• Gather and document functional requirements
• Provide functional consultancy on platform features aligned to customer’s business needs
• Carry out software configuration in line with requirements
• Perform Quality Assurance checks for Software Implementations
• Carry out Services work for customers or support our partners in providing Services work for customers
• Improve, develop and share best practices with team members
• Work closely with Support, Technical Services, Development and Products teams
• Think strategically about the long-term impact of solutions on the customer environment, resources and ability to be successful
• Lead and mentor junior members of the team

Role Requirements

• Knowledge of SaaS software or Enterprise business applications with experience of implementation phases of delivery
• Client workshop and training facilitation experience
• Technical ability to manage the configuration of complex business processes
• Ability to embrace change, new challenges and learning
• Knowledge of e-commerce platforms such as Shopify and WooCommerce is desirable
• Knowledge of Xero or other cloud accounting applications is desirable
• Knowledge and appreciation of cloud-based technologies
• Strong written and verbal communication skills
• Ability to lead and manage effectively
• Self-starter, highly motivated and a good team player
• Passion for consultancy and customer service
• High sense of operational excellence, disciplined working and effective time management
• Ability to accept and deliver feedback

This is a chance to join a fast growing, highly successful company where you will be instrumental in working with their clients to implement their software to their clients across the UK and Europe.

This will be a fun, interesting role, where you can join a growing company and partake in their success.

Please send your CV to find out more.