IT Customer Success Manager

IT Customer Success Manager – UK Software company in Guildford – to £50k per annum

My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Success Manager to be based out of their Guildford offices. This role is on-site full-time.

This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.

They have 28 days\’ holiday plus Bank Holidays! Paying up to £50k depending on experience!

Main Responsibilities:

• Manage ticketing system for customer bugs, features and support.
• Critically evaluate incoming customer requests and communicate internally.
• New system features and regression testing.
• Customer systems training.
• Develop training material as required.
• Lead regular client meetings and support the acquisition of new customers.
• Liaise with customers to implement the company systems into their business.
• Customer onboarding and integrations.
• Create and proofread internal procedures and technical specification documentation.

My client is looking for someone with the following skillset:

• Previous customer service experience – account management is a bonus
• Time management
• Organisation
• Excellent verbal and communication skills
• Experience with ticketing systems is a bonus

This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world!

If this is of interest, please apply!