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- Tasks: Support and enhance IT infrastructure while tackling exciting new projects.
- Company: Leading European financial software company with a focus on innovation.
- Benefits: Up to £35K salary, excellent training, and career growth opportunities.
- Why this job: Join a dynamic team and develop your skills in a fast-paced environment.
- Qualifications: Experience in 1st/2nd line support and a passion for tech.
- Other info: Great chance to learn about Cyber Security and work with cutting-edge technologies.
The predicted salary is between 28000 - 42000 £ per year.
A leading global Financial Software company are looking to recruit an experienced IT Services Analyst (1st / 2nd Line Support) to join their growing team based out of their Horsham offices. The IT Services Analyst is responsible for supporting, monitoring and fixing the existing IT infrastructure, working on new systems and upgrade projects.
This company are undergoing a lot of new projects and IT system upgrades, so this role will suit an ambitious person who is interested in learning new skills and progressing their career over the next few years. If you have an interest in Cyber Security and Information Security there are good opportunities to learn these tools, technologies and processes as well.
Key Responsibilities- Cyber and information security activities in line with their Information Security Management System
- Checking and monitoring the daily backups
- Checking and monitoring the email systems
- Checking, monitoring and installing software patches – desktop, server and application
- Importing data into the database as needed for development and test teams
- Providing support to end users including remote office and home workers
- Account creation/deletion of joiners and leavers
- Server/Desktop/Laptop software installs
- Ordering hardware and software
- Maintaining the asset database
- Liaising with suppliers for warranty repairs
- Performing other reasonable duties which may be required from time to time
Previous IT 1st or 2nd line Support experience in a commercial business environment is required.
Technical ExperienceSome experience in the following would be beneficial:
- Microsoft Windows 10 / Windows 11
- Microsoft Windows Server 2016/2019/2022
- Virtualization (preferably Microsoft Hyper-V)
- Microsoft Exchange On-Line
- Microsoft Office 365
- Microsoft Active Directory
- IP Networks, Switches & Cabling
- Backup Systems
- PC troubleshooting and repair
Previous experience in the following:
- Sophos Endpoint Protection, XG Firewall, Mobile Control
- Arcserve Backup & UDP
- Oracle Databases
- Client to Site VPNs
- Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops
- Mimecast
- Working in an ISO27001 environment
Extensive training on all these technologies will be given as part of this role.
Person Profile- Excellent organisational and time management skills
- Able to work with a high degree of attention to detail
- Remains calm and objective under pressure
- Effective problem-solving skills with the ability to tackle a diverse range of challenges
- Ability to work independently whilst maintaining a logical and methodical approach
- Demonstrates initiative
- Acts with integrity and enthusiasm
This company are a market leader across the globe with their financial software applications, and they provide first class training, a superb team working environment and proactively support career growth and development.
If this role sounds of interest, then please get in touch with your CV for a confidential discussion regarding this IT Services Analyst job opportunity.
IT Services Analyst in Horsham employer: Stratospherec Limited
Contact Detail:
Stratospherec Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Analyst in Horsham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and connect with current employees at the company. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge related to the role. Make sure you can talk confidently about your experience with Microsoft Windows, server management, and any relevant software tools. We want you to shine!
✨Tip Number 3
Show your enthusiasm for learning! Since this role involves new projects and upgrades, express your eagerness to develop your skills in areas like Cyber Security and Information Security. Companies love candidates who are keen to grow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace IT Services Analyst in Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Services Analyst role. Highlight your 1st/2nd line support experience and any relevant technical skills, like Microsoft Windows or Cyber Security interests.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this position. Share your passion for IT support and how you can contribute to our team. Don’t forget to mention your eagerness to learn and grow with us!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and remain calm under pressure, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team in Horsham!
How to prepare for a job interview at Stratospherec Limited
✨Know Your Tech
Make sure you brush up on the specific technologies mentioned in the job description, like Microsoft Windows Server and Active Directory. Being able to discuss your experience with these tools will show that you're not just a good fit, but also genuinely interested in the role.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about times when you had to troubleshoot a problem or support an end user. This will demonstrate your effective problem-solving skills and ability to remain calm under pressure.
✨Ask Smart Questions
Come prepared with questions that show your interest in the company’s projects and future developments. Asking about their approach to cyber security or upcoming IT upgrades can highlight your enthusiasm for learning and growing within the role.
✨Demonstrate Your Organisational Skills
Since the role requires excellent organisational and time management skills, be ready to discuss how you prioritise tasks and manage your workload. Sharing specific strategies or tools you use can help illustrate your methodical approach.
