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For Companies At a Glance
- Tasks: Answer helpdesk queries and manage customer accounts while investigating issues.
- Company: Leading technology firm in Guildford with a dynamic work environment.
- Benefits: Competitive salary up to £28k per annum and full-time hours.
- Why this job: Join a growing team and kickstart your career in IT and customer service.
- Qualifications: Customer service experience or a strong interest in IT is preferred.
- Other info: Great opportunity for entry-level candidates looking to grow in tech.
The predicted salary is between 16800 - 28000 £ per year.
A leading technology firm in Guildford is seeking a bright and ambitious individual for a full-time Customer Service / Technical Support role. You will answer helpdesk queries, investigate issues, and manage customer accounts while working on-site.
This entry-level position offers a great opportunity for those with a customer service background or a keen interest in IT to join a growing team in a dynamic environment, with a pay range of up to £28k per annum.
On-Site Tech Helpdesk Associate – Entry Level in Guildford employer: Stratospherec Limited
Contact Detail:
Stratospherec Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Tech Helpdesk Associate – Entry Level in Guildford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the tech industry. A personal recommendation can make all the difference when you're applying for that on-site tech helpdesk role.
✨Tip Number 2
Prepare for those interviews! Research common technical support questions and practice your responses. We want you to feel confident when discussing your customer service experience and how it relates to the tech world.
✨Tip Number 3
Show off your passion for IT! Whether it's through personal projects, online courses, or relevant hobbies, let potential employers see your enthusiasm for technology. This can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace On-Site Tech Helpdesk Associate – Entry Level in Guildford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for technology and customer service shine through. We want to see that you're excited about the role and eager to help others!
Tailor Your CV: Make sure your CV highlights any relevant experience or skills related to customer service or IT. We love seeing how your background fits with what we do, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Stratospherec Limited
✨Know Your Tech Basics
Brush up on your technical knowledge related to customer service and IT. Familiarise yourself with common helpdesk queries and troubleshooting steps. This will show the interviewers that you’re not just keen but also capable of handling the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully resolved customer issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Research the Company
Take some time to learn about the technology firm and its culture. Understanding their products and services will help you tailor your responses and demonstrate genuine interest during the interview.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about team dynamics, growth opportunities, or specific technologies they use. It shows you’re engaged and thinking about how you can contribute to their success.
