At a Glance
- Tasks: Assist customers with queries and resolve technical issues in a dynamic helpdesk environment.
- Company: Leading e-commerce company specialising in electronics repair and retail.
- Benefits: Competitive salary up to £28k, career progression, and skill development opportunities.
- Other info: Full-time role with on-site attendance in Guildford.
- Why this job: Join a growing team and make a real difference in customer support.
- Qualifications: Customer service experience or a keen interest in IT is preferred.
The predicted salary is between 28000 - 28000 £ per year.
My client is a leading e-commerce company for Electronics repair and retail. Looking for a bright and ambitious individual to join their IT helpdesk team to bolster their ability to assist their customers with their queries. You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression.
As a Customer Service / Technical Support member, you will be tasked with the below responsibilities:
- Answering the helpdesk phone line & helpdesk ticketing system
- Answering general queries
- Investigating issues and resolving them where possible
- Ensuring that all queries are responded to within timeframes
- Logging bugs and communicating them to the development team for resolution
- Basic account management, such as the registration/cancellation of software licenses, assistance with adjusting settings, and educating clients
- Working with third-party partners to resolve issues
This role will consider people with a customer service background in customer service or an interest in IT. The role is being offered on a full-time basis and requires on-site attendance.
Customer Service Technical Support in Guildford employer: Stratospherec Limited
Stratospherec Limited is an exceptional employer, offering a vibrant work culture in Guildford that fosters growth and development for its employees. With a focus on career progression within the IT helpdesk team, you will have the opportunity to enhance your skills while contributing to a leading e-commerce company in electronics repair and retail. The supportive environment encourages collaboration and innovation, making it a rewarding place to build your career.
