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For Companies At a Glance
- Tasks: Support customers, process orders, and resolve queries in a friendly team environment.
- Company: Join a supportive company in Swindon with a focus on teamwork.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and extra days off for your birthday and Christmas.
- Why this job: Make a difference by helping customers and promoting exciting new products.
- Qualifications: Strong communication skills and experience in customer support or order processing.
- Other info: Hybrid working options available after training, with great career growth potential.
The predicted salary is between 24000 - 32000 £ per year.
Overview
Customer Support Advisor – Swindon - £28,000 – Benefits and Quarterly Bonus Scheme of £500. 10 x Month Maternity Fixed Term Contract– Possibility of Hybrid working after Training and Successful Assessment – Birthday Day Off and possibility of 3 Extra Days off at Xmas! Hours are 8.40am to 5pm Mon to Thursday and 8.40am to 4.10pm finish on a Friday with 30 minutes Lunch Break. 37.50 Hours Working Week. To start March 9th for full training and Handover.
Our Client is looking for an experienced Customer Support Advisor to join their Swindon Office. Working in a small, friendly, hard-working Team.
Duties
- Supporting the Southeast & Northern Regions
- Taking & Processing all Orders
- 1st Point of Contact for all Enquiries, Queries and Customer questions
- Ability to promote New Products & Promotions to your Clients in order to Upsell
- Issue Resolution to everyone's satisfaction
- 1st point of Contact for all incoming Emails
- Communicate with other departments to ensure Timely delivery
- Administration – To fully support the Regional Manager's
Skills & Experience Required
- Strong Communication skills, both Oral and Written
- Engaging, Confident and Friendly Manner
- Ability to Communicate at all Levels
- Experience in Processing Orders
- Excellent I.T Skills
- Accurate Data Entry, ensuring all Orders are correct
- Not afraid to pick up the phone and Talk to Customers
- Team Player with a Strong Work Ethic
To find out more or to apply please call Jackie Carson or send your CV to LNKD1_UKTJ.
Customer Support Advisor employer: Stratos Solutions Inc.
Contact Detail:
Stratos Solutions Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being engaging and confident is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle customer queries with ease.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your strong communication skills and any relevant customer support experience to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your engaging personality and explain why you’re the perfect fit for our friendly team. Don’t forget to mention your enthusiasm for the role!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure your answers are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Stratos Solutions Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the key responsibilities like processing orders and resolving customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether it was resolving an issue or upselling a product. This will highlight your ability to engage with clients confidently.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling difficult customers or processing orders accurately. Be ready to discuss how you would approach these situations. This shows that you can think on your feet and are prepared for the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
