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- Tasks: Be the friendly face of our practice, helping patients and managing appointments.
- Company: Join Strathmore Medical Practice, the largest GP practice in Wrexham.
- Benefits: Enjoy a competitive salary, free parking, and a sickness bonus scheme.
- Why this job: Make a real difference in patient care while working in a supportive team.
- Qualifications: Good communication skills and a willingness to learn; experience is a plus but not required.
- Other info: Full training provided, with opportunities for personal growth in a busy environment.
The predicted salary is between 19800 - 25800 £ per year.
We are looking to recruit a full time Medical Receptionist. Monday to Friday between the hours of 08.00am - 18.30pm. A medical receptionist is the first point of contact that patients and visitors have when they go to a GP practice. They play an important part at the surgery, putting patient care as a priority. Full support is given to all staff and we have an Open Door Policy any time of the day. Our Receptionist will play a vital part of a team.
We are a very friendly surgery with a good range of GP's, ANP's, Nurses, and HCA's. We are a teaching practice with 2 registrars, proficient and professional reception and admin team. We offer valuable training in all aspects of reception work. Previous experience would be beneficial as a receptionist; however, full training will be given. An understanding of General Practice would be advantageous.
Main duties of the job:
- Have strong interpersonal and communication skills, both in person and on the telephone.
- Be friendly and confident.
- Have good organisational skills and be able to prioritise workload.
- Be able to cope in a busy environment.
- Be presentable.
- Be flexible and adaptable.
- Be able to use initiative.
- Be discreet and tactful.
- Be patient and sympathetic.
- Be courteous but firm.
- Be able to work well alone and in a team.
Job responsibilities:
- Respond to Emails, Tasks from GP's.
- Provide Appointments to Patients and deal with any queries.
- Be able to use a computer; training will be given.
- Strathmore is an extremely busy GP Practice with over 14,000 patients and we are looking for an enthusiastic individual to join our Reception Team to support our Late Shift of working hours 10:00am - 18:30pm. Flexibility is necessary as start times may change depending on the business needs.
- The Reception Team have 2 Reception Supervisors overseeing the Team and we are now recruiting for a new receptionist to join the team.
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Flexible approach to provide cover for absent colleagues.
- Adhere to health and safety procedures as set out by the practice.
- Using a courteous and efficient manner at all times.
- Input of patients' data onto the system, i.e., change of address.
- Good communication and teamwork, with work to be shared out in a fair manner.
- Such other duties as specified by the Partners, Practice Manager, Deputy Practice Manager, and Reception Supervisors.
Person Specification:
- Experience of dealing with stressful situations.
- Flexibility.
- Time management.
- Team player.
- Experience of working in a GP Practice; however, if no experience, full training will be provided.
Knowledge and Skills:
- Good interpersonal and communication skills.
- Ability to make decisions.
- Basic IT Skills.
Qualifications:
- Good standard of education to GCSE level or equivalent.
- Medical terminology desired but full training will be given.
£23,809 a year based on Full Time Hours, 37.5 hours per week.
Medical Receptionist in Wrexham employer: Strathmore Medical Practice
Contact Detail:
Strathmore Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Wrexham
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Strathmore Medical Practice. Familiarise yourself with their values and services. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with greeting patients and handling queries confidently.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed busy workloads in the past. Highlight your ability to prioritise tasks and stay calm under pressure – it's key for this role!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it shows you're proactive and keen to be part of our friendly practice.
We think you need these skills to ace Medical Receptionist in Wrexham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, as a Medical Receptionist, you'll be the first point of contact for patients, so showing that you're warm and welcoming is key.
Tailor Your Experience: Make sure to highlight any relevant experience you have, even if it’s not directly in a medical setting. If you've worked in customer service or a busy environment before, share those stories! We love seeing how your skills can transfer to our team at Strathmore.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, we’re looking for someone who can handle a busy reception area efficiently!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Strathmore Medical Practice and what we’re all about!
How to prepare for a job interview at Strathmore Medical Practice
✨Know Your Role
Before the interview, make sure you understand what a Medical Receptionist does. Familiarise yourself with the key responsibilities like scheduling appointments and maintaining patient records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As the first point of contact for patients, strong interpersonal skills are crucial. Practice how you would greet a patient or handle a difficult situation. Think about examples from your past experiences where you've demonstrated patience, empathy, and effective communication.
✨Be Ready for a Busy Environment
The practice is busy, so be prepared to discuss how you manage stress and prioritise tasks. Share specific examples of how you've successfully handled multiple responsibilities at once, especially in a fast-paced setting. This will show that you can thrive under pressure.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle busy periods. This not only shows your interest but also helps you gauge if the practice is the right fit for you.