At a Glance
- Tasks: Lead the busy Group Reservations and Events Department at a stunning hotel.
- Company: Ben Nevis Hotel & Leisure Club, a vibrant and welcoming workplace.
- Benefits: Competitive salary, live-in accommodation, generous leave, and health insurance.
- Other info: Flexible working hours and opportunities to assist in various hotel areas.
- Why this job: Join a dynamic team and make memorable experiences for guests.
- Qualifications: Experience in reservations, events management, and strong communication skills.
The predicted salary is between 27000 - 27000 £ per year.
Based in The Ben Nevis Hotel & Leisure Club, an exciting position has been created to lead the hotel’s exceptionally busy internal Group Reservations and Events Department. The position would be all year round and comes with the inclusion of live-in accommodation for the correct candidate if required. The salary is very competitive and negotiable.
The job includes some of the following requirements:
- To process bookings via telephone and email and entering the correct details into the computer system and update reservations where necessary – either amendments or cancellations.
- To ensure that all Operators are aware of the hotel policy concerning payment and release times and managing invoicing and credit/ledger control to ensure swift payment.
- Effectively communicate with Reception concerning special request booking or last minute changes.
- Handle incoming Events emails and liaise with appropriate line manager/department to ensure swift response to new enquiries as well as amendments to existing events.
- We’re a small team so from time to time you may need to assist in other areas across the business, for example, assisting the wider Reception team during busy check-in/out shifts and during events.
The candidate:
- Experience in managing both individual and groups enquiries.
- Experience in managing events.
- A strong understanding of Guestline reservation system would be beneficial.
- As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
- Possess a good command of the English language (spoken and written), excellent phone etiquette and communication skills, customer service orientated, computer literate i.e. word and excel.
Permanent Position, 5 days a week, Circa £27,000 based on experience, Working from site, Semi-flexible hours can be arranged, Generous annual leave, plus public holidays (pro rata), company health insurance.
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Group Reservations & Events Administrator in Fort William, Highland
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Strathmore Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Strathmore Hotels
Don't be shy about reaching out to Strathmore Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group Reservations & Events Administrator in Fort William, Highland
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Strathmore Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Strathmore Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
