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- Tasks: Drive trains on schedule while ensuring customer safety and service standards.
- Company: Join SPT, Scotland's largest transport partnership, dedicated to improving public transport.
- Benefits: Enjoy 33 days off, free Subway travel, and a range of employee perks.
- Why this job: Be part of a historic transformation in Glasgow's transport system with career growth opportunities.
- Qualifications: Must be over 21, fit for safety medicals, and have National 5 in English and Maths.
- Other info: Full-time shifts across 7 days; commitment to diversity and blind recruitment practices.
The predicted salary is between 30000 - 42000 £ per year.
About SPT
Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. We run the Glasgow Subway, a host of specialist bus services and are responsible for delivering better public transport for all. SPT is the proud custodian of the Glasgow Subway. Our services call at 15 stations, stretching across the West End and City Centre of Glasgow. Over the next few years we will be making history with huge investments that will affect all areas of operations, from new trains to stations upgrades and local community support.
About the Role
As a member of the Subway Operations team, following successful completion of your training, you will be responsible for driving trains to schedule and in accordance with the Subway Rules. A key aspect of the role will be to ensure that Customer Service Standards are met at all times, ensuring the safety of the travelling public by observing all applicable signals, in particular the Automatic Train Operating equipment, taking the appropriate actions when failures or emergencies occur.
Please note, this position falls into the high risk category under the Alcohol and Drugs policy and therefore is subject to random & for-cause testing procedures.
About You
The successful candidates must be over 21 years of age, physically fit with the ability to pass a safety critical medical including colour vision. The successful candidates will have excellent communication, interpersonal, numeracy and literacy skills. A team player who is keen to contribute to the running of the Subway whilst being motivated and ambitious to advance your career. The ability to concentrate for long periods of time is essential. Your ability to make critical decisions when necessary, will be assessed through functional ability testing. Education to National 5 level in English, Maths/Arithmetic (or equivalent) is essential.
What we can offer you
- 33 days Annual and Public Holiday Entitlement
- Membership of the Local Government Pension Scheme
- Group Life Assurance Cover
- SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
- Employee Travel Pass Scheme – a Subway Smartcard to travel on the Glasgow Subway for free plus an additional card for a member of your household
- Salary Sacrifice Bus or Rail Season Ticket Scheme – subsidised at a maximum of £645 towards the cost
- Cycle to Work Scheme, Childcare Vouchers, Employee Assistant Programme, Long Service Awards, Credit Union
Full time hours will be an average of 39 hours a week working any 5 days out of 7 on a shift pattern (earliest start time 05:30hrs, latest finish time 24:00hrs). You will be based at Govan and cover all Subway Stations.
How to Apply
To apply, please select the ‘apply now’ button to complete an online application form. Closing date for applications will be Wednesday 2 April 2025 at 23.59hrs. Previous applicants need not apply.
SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.
SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms. This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers. This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience.
For applicants with special requirements, or if you have any questions please email quoting the above reference.
Service Delivery Officer (Driving) x 4 employer: Strathclyde Partnership for Transport
Contact Detail:
Strathclyde Partnership for Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Officer (Driving) x 4
✨Tip Number 1
Familiarise yourself with the Glasgow Subway system and its operations. Understanding the routes, stations, and customer service standards will give you an edge during interviews and assessments.
✨Tip Number 2
Prepare for functional ability testing by practising concentration exercises and decision-making scenarios. This will help you demonstrate your ability to make critical decisions under pressure, which is essential for the role.
✨Tip Number 3
Showcase your communication and interpersonal skills in any interactions with SPT. Whether it's during a phone call or in-person meeting, being personable and clear can leave a lasting impression.
✨Tip Number 4
Highlight your commitment to safety and customer service in your discussions. Given the high-risk nature of the role, demonstrating a strong understanding of safety protocols and a customer-first attitude will set you apart.
We think you need these skills to ace Service Delivery Officer (Driving) x 4
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Delivery Officer. Familiarise yourself with the key aspects of the role, such as driving trains, ensuring customer service standards, and adhering to safety protocols.
Tailor Your CV: Highlight relevant experience and skills in your CV that align with the job description. Emphasise your communication skills, ability to work in a team, and any previous roles that required critical decision-making or customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for SPT specifically and how your background makes you a suitable candidate for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Strathclyde Partnership for Transport
✨Know the Company
Familiarise yourself with Strathclyde Partnership for Transport (SPT) and its operations. Understand their commitment to public transport and recent investments, as this will show your genuine interest in the role and the organisation.
✨Demonstrate Safety Awareness
Since the role involves driving trains and ensuring passenger safety, be prepared to discuss how you prioritise safety in your work. Share examples of how you've handled emergencies or made critical decisions in past roles.
✨Highlight Communication Skills
Excellent communication is key in this role. Be ready to provide examples of how you've effectively communicated with team members or customers, especially in high-pressure situations.
✨Prepare for Functional Ability Testing
Understand that your ability to concentrate and make decisions will be assessed. Practice scenarios where you need to think quickly and demonstrate your problem-solving skills, as this will be crucial during the interview process.
