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For Companies At a Glance
- Tasks: Drive trains safely and ensure top-notch customer service on the Glasgow Subway.
- Company: Join SPT, Scotland's largest transport partnership, making history in public transport.
- Benefits: Competitive pay, training opportunities, and a chance to be part of exciting developments.
- Why this job: Be a vital part of transforming public transport while ensuring safety and service excellence.
- Qualifications: Must complete training; commitment to safety and customer service is essential.
- Other info: Dynamic role with potential for career growth in a high-impact environment.
The predicted salary is between 36000 - 60000 £ per year.
About SPT
Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. We run the Glasgow Subway, a host of specialist bus services and are responsible for delivering better public transport for all. SPT is the proud custodian of the Glasgow Subway. Our services call at 15 stations, stretching across the West End and City Centre of Glasgow. Over the next few years we will be making history with huge investments that will affect all areas of operations, from new trains to stations upgrades and local community support.
About the Role
As a member of the Subway Operations team, following successful completion of your training, you will be responsible for driving trains to schedule and in accordance with the Subway Rules. A key aspect of the role will be to ensure that Customer Service Standards are met at all times, ensuring the safety of the travelling public by observing all applicable signals, in particular the Automatic Train Operating equipment, taking the appropriate actions when failures or emergencies occur.
Please note, this position falls into the high risk category under the Alcohol and Drugs policy and therefore is subject to random testing.
Service Delivery Officer (Driving) Fixed Term (10 Posts) employer: Strathclyde Partnership for Transport
Contact Detail:
Strathclyde Partnership for Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Officer (Driving) Fixed Term (10 Posts)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SPT on LinkedIn. A friendly chat can give us insider info about the company culture and what they really look for in a Service Delivery Officer.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Glasgow Subway and its operations. We want to show that we’re not just passionate about public transport, but also well-informed about SPT’s role in the community.
✨Tip Number 3
Practice situational questions! Think about how you would handle emergencies or customer service challenges while driving. We need to demonstrate our problem-solving skills and commitment to safety during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re serious about joining the SPT team and contributing to better public transport in Scotland.
We think you need these skills to ace Service Delivery Officer (Driving) Fixed Term (10 Posts)
Some tips for your application 🫡
Show Your Passion for Public Transport: When writing your application, let us know why you're excited about working in public transport. Share any experiences or interests that connect you to the role and SPT's mission. We love seeing genuine enthusiasm!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as it reflects the customer service standards we uphold.
Highlight Relevant Experience: Make sure to showcase any previous experience that relates to driving or customer service. Whether it's a job, volunteer work, or even relevant training, we want to see how your background aligns with the responsibilities of the Service Delivery Officer role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at Strathclyde Partnership for Transport
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Officer and the importance of customer service in public transport. Familiarise yourself with SPT's operations, especially the Glasgow Subway, and be ready to discuss how you can contribute to their mission.
✨Safety First
Since this role involves driving trains, it's crucial to demonstrate your understanding of safety protocols. Be prepared to talk about how you would handle emergencies or equipment failures, showing that you prioritise the safety of passengers at all times.
✨Show Your Customer Service Skills
Customer service is key in this role. Think of examples from your past experiences where you went above and beyond for customers. Highlight your communication skills and how you can ensure a positive experience for all passengers.
✨Dress the Part
Even though it’s a driving position, first impressions matter! Dress smartly for the interview to show that you take the opportunity seriously. It reflects your professionalism and respect for the role you're applying for.
