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- Tasks: Manage daily operations, service delivery, and support Subway Modernisation initiatives.
- Company: Join SPT, Scotland's largest transport partnership, dedicated to enhancing public transport in Glasgow.
- Benefits: Enjoy 33 days of annual leave, free Subway travel, and a supportive learning environment.
- Why this job: Be part of a historic transformation in Glasgow's transport while making a positive impact on the community.
- Qualifications: Experience in senior operations with strong customer service skills; degree or relevant management qualification preferred.
- Other info: This role involves on-call duties and is subject to random drug testing.
The predicted salary is between 36000 - 60000 £ per year.
About SPT
Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. We run the Glasgow Subway, a host of specialist bus services and are responsible for delivering better public transport for all. SPT is the proud custodian of the Glasgow Subway. Our services call at 15 stations, stretching across the West End and City Centre of Glasgow. Over the next few years, we will be making history with huge investments that will affect all areas of operations, from new trains to stations upgrades and local community support.
About the Role
The Senior Operations Officer is a member of the Subway Operations management team supporting the Head of Service Operations & Security (Subway) to manage the day-to-day activities of all areas of the Operations Department. You will have a key role to play as a Senior Operations Officer with managing the service delivery functions including Line, Station Staff and Drivers, Control Room and Admin & Training functions. You will provide flexible cover to meet operations demands.
You will assist in the development of policies, procedures, service plans and budgets within departmental corporate plans and financial budgets. You will support agreed elements of the Subway Modernisation programme as it progresses, as agreed with the Head of Operations & Security (Subway).
About You
The successful candidate will have experience of working in a senior operational role with a focus on excellent customer service. You will be able to demonstrate high levels of flexibility, with excellent communication and interpersonal skills and be able to work within a safety critical environment. A Degree is desirable or relevant experience, an HND/C or equivalent management qualification is essential. A highly motivated, professional, reliable and capable individual you will be able to work under pressure while assessing operational situations and taking appropriate action. You will use your communication skills to work with internal and external stakeholders to ensure our services are delivered in a professional manner and deliver positive change.
Further details of the role and key responsibilities are set out in the job description. Please note, this position falls into the high risk category under the Alcohol and Drugs policy and therefore is subject to random & for-cause testing procedures. Full time hours will be an average of 35 hours a week Monday to Friday. You will be required to undertake On Call on a 1 in 4 week basis. You will be based in the Operations Suite, Govan Subway Station, Glasgow.
What we can offer:
- 33 Days Annual and Public Holiday Entitlement (41 days after 5 years’ service)
- Membership of the Local Government Pension Scheme - SPT contribute 6.5% of your annualised pay
- Group Life Assurance Cover
- Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free plus an additional card for a member of your household
- Salary Sacrifice Bus or Rail Season Ticket Scheme - subsidised at a maximum of £645 towards the cost
- Cycle to Work Scheme, Childcare Vouchers, Employee Assistance Programme, Long Service Awards, Credit Union
How to Apply
To apply, please select the ‘apply now’ button to complete an online application form. Closing date for applications will be Wednesday 9 April 2025 at midnight.
SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race. SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms. This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers. This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience. For applicants with special requirements, or if you have any questions please email quoting the above reference.
Senior Operations Officer employer: Strathclyde Partnership for Transport
Contact Detail:
Strathclyde Partnership for Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Officer
✨Tip Number 1
Familiarise yourself with the Glasgow Subway operations and recent developments. Understanding the current challenges and future plans of SPT will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of SPT, especially those in operational roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed teams and improved service delivery in previous roles. Highlighting your experience in a safety-critical environment will be crucial, so think of scenarios where you successfully navigated challenges.
✨Tip Number 4
Showcase your flexibility and adaptability by preparing to discuss how you've handled unexpected situations in past roles. This is particularly important for the Senior Operations Officer position, as you'll need to demonstrate your ability to respond effectively under pressure.
We think you need these skills to ace Senior Operations Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Senior Operations Officer position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Relevant Experience: Emphasise your previous experience in senior operational roles, particularly those that demonstrate excellent customer service and flexibility. Use specific examples to illustrate your skills in managing teams and operations.
Showcase Communication Skills: Since the role requires strong communication and interpersonal skills, provide examples of how you've effectively communicated with stakeholders in past positions. This could include managing teams, liaising with external partners, or handling customer inquiries.
Prepare a Strong Cover Letter: Craft a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the organisation. Mention your understanding of SPT's mission and how you can contribute to their goals.
How to prepare for a job interview at Strathclyde Partnership for Transport
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Operations Officer. Familiarise yourself with SPT's operations, especially regarding service delivery functions and the Subway Modernisation programme.
✨Showcase Your Experience
Prepare to discuss your previous experience in senior operational roles. Highlight specific examples where you demonstrated excellent customer service and flexibility in a safety-critical environment.
✨Communicate Effectively
Since the role requires strong communication skills, practice articulating your thoughts clearly. Be ready to explain how you've successfully worked with internal and external stakeholders in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle operational challenges. Think about past situations where you had to make quick decisions under pressure and be prepared to share those experiences.
