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- Tasks: Control Subway operations safely and efficiently while enhancing service performance.
- Company: Join Strathclyde Partnership for Transport, Scotland's largest transport partnership.
- Benefits: Earn up to £46K, enjoy free Subway travel, and access great pension schemes.
- Why this job: Be part of a modernisation project and make a real impact on public transport.
- Qualifications: Knowledge of incident response and customer service; train operating principles are a plus.
- Other info: Flexible working options and commitment to your learning and development.
The predicted salary is between 36000 - 48000 £ per year.
Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a long-term multi-modal transport strategy for the West of Scotland.
Having upgraded our Subway stations and introduced a new fleet as part of our Subway Modernisation Project, our next major milestone will be transitioning operations to our new state of the art Operational Control Centre.
As well as an excellent remuneration package, giving potential earnings of £42K to £46K gross inclusive of shift allowance, SPT offers a great career average pension scheme, free Subway travel and subsidised bus or rail travel to and from work.
About the role: We have a great opportunity to join our Subway Operations Team. The Operational Control Centre (OCC) Controller will safely, efficiently and effectively control the operation of Subway train services in compliance with SPT’s policies, procedures and legislation. They will maintain competencies and participate in the development of modern working practices to enhance subway service performance. The OCC Controller will support the delivery of new systems embedded within the subway modernisation project and take a proactive role in the provision of the Subway service.
About you: The ideal candidate will have a working knowledge of incident response and a good understanding of customer service principles. An in-depth understanding of train operating principles and railway Rules, Regulations and Emergency Procedures are desirable. An understanding of the safety critical requirements of a light railway system and multiple rail control software are also desirable. Experience of working within an Operational Control Centre and liaising with senior staff. You will have strong communication skills, both written and verbal with experience of using communication systems in an operational environment. You will be a highly motivated individual and contribute positively to improve ways of working and embrace evolving changes and technologies. You will be educated to standard grade level in English, Maths and Arithmetic or equivalent. A transport industry professional qualification is desirable.
Full time hours will be 35 hours per week working a maximum 5/7 shift pattern. The nature of this role may require you to work outwith normal office hours on occasion to support the operational requirements. You will be based at the Operational Control Centre, Robert Street, Glasgow. Please note, this position falls into the high-risk category under the Alcohol and Drugs policy and therefore is subject to for-cause testing procedures.
What we can offer you: SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression. 33 days Annual and Public Holiday Entitlement. Membership of the Local Government Pension Scheme. Group Life Assurance Cover. Employee Travel Pass Scheme – a Subway Smartcard to travel on the Glasgow Subway for free, plus one for a member of your household. Discounted Season Rail Tickets – maximum of £645 towards the cost of an annual rail or bus ticket. Flexible working options. Cycle to Work Scheme, Employee Assistance Programme, Long Service Awards, Credit Union.
How to Apply? To apply, please select the ‘Apply Now’ button to complete an online application form. Closing date for applications is 22nd March 2026. SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job, we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race. SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms. This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers. This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience. For applicants with special requirements, or if you have any questions, please email quoting the above reference.
Operational Control Centre Controller in Glasgow employer: Strathclyde Partnership for Transport
Contact Detail:
Strathclyde Partnership for Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Control Centre Controller in Glasgow
✨Tip Number 1
Get to know the company! Research Strathclyde Partnership for Transport and their recent projects, like the Subway Modernisation Project. This will help you tailor your conversation during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As an OCC Controller, you'll need to communicate effectively with various teams. Try role-playing scenarios with friends or family to get comfortable with discussing operational procedures and incident responses.
✨Tip Number 3
Network like a pro! Connect with current or former SPT employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role. Don’t forget to highlight your relevant experience and how you can contribute to improving subway service performance!
We think you need these skills to ace Operational Control Centre Controller in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Control Centre Controller. We want to see how you can contribute to our Subway Operations Team!
Showcase Your Communication Skills: Since strong communication is key for this role, don’t forget to demonstrate your written and verbal skills in your application. Use clear and concise language to convey your points effectively.
Highlight Relevant Experience: If you've got experience in an Operational Control Centre or similar environments, make it shine! We’re looking for candidates who understand incident response and customer service principles.
Apply Through Our Website: Remember to hit that 'Apply Now' button on our website to submit your application. It’s the easiest way for us to receive your details and get the ball rolling on your journey with SPT!
How to prepare for a job interview at Strathclyde Partnership for Transport
✨Know Your Stuff
Make sure you brush up on your knowledge of train operating principles and railway rules. Familiarise yourself with SPT's policies and procedures, as well as the specifics of the Subway Modernisation Project. This will show that you're not just interested in the role but also committed to understanding how to excel in it.
✨Showcase Your Communication Skills
As an OCC Controller, strong communication is key. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. Practising clear and concise responses can help you stand out during the interview.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to respond to incidents or emergencies. Be ready to discuss how you handled these situations, what steps you took, and what the outcomes were. This will highlight your ability to think on your feet and manage operational challenges.
✨Embrace Change and Technology
SPT is looking for someone who can adapt to evolving technologies and modern working practices. Share your experiences with new systems or processes you've implemented in previous roles. Showing enthusiasm for learning and adapting will resonate well with the interviewers.